Restaurant Service Manager – R127

Why people LOVE working for this company!

• Iconic Brand - Originally Established in 1988 - Legacy Tradition and Culture
• Growth Potential
• Top of the line quality food ingredients
• From scratch open kitchen - kitchen is brought forward as guests can see it
• Great teamwork - Fun Team environment
• Ambiance - Family like atmosphere
• 55 average work week - rotating shiftsPerformance Driven Management Incentives
• Eligibility for quarterly bonus based on sales / profit % to target - ( at 90% of target still get some bonus )

Position Overview & Responsibilities

• Sets the standard for service expectations by scrutinizing every aspect of the guest's experience from start to finish.
• Positively coaches team members to achieve the highest quality of service in all areas of the restaurant.
• Supports and works well with all members of the management team.
• Communicates with team members, managers and staff using open communication.
• Demonstrates a positive attitude with staff.
• Demonstrates skill and care when selecting, orienting, training, coaching, and appraising staff.
• Works with managers, team members and HR on disciplinary matters and issues.
• Cross trains and develops staff to provide opportunities for growth and advancement.
• Successfully resolves guest problems to ensure the guest's happiness.
• Takes responsibility for growth and development by setting goals and seeking out knowledge.
• Maintains good energy and positive image to guests and staff during the shift.
• Conducts daily line checks for food quality freshness and standards at the beginning of each shift.
• Manages expo to ensure food quality, recipe adherence and proper plate presentation.
• Corrects any food or beverage problems before they reach the guest.
• Demonstrates thorough recipe knowledge and awareness of food and beverage quality.
• Uses opening and closing checklists at each shift.
• Follows shift plan and conducts pre-shift meetings with staff.
• Makes adjustments to staffing levels as needed to achieve labor goals.
• Achieves and maintains a clean and sanitary environment throughout the restaurant.
• Demonstrates and promotes safety awareness.
• Helps the restaurant achieve financial goals for the assigned area without compromising food or beverage quality and service.
• Demonstrates solid knowledge of Policies and Procedures, proper use of forms, payroll procedures, reports, local applicable employment laws and employee file maintenance.

Benefits

• Health, Medical & Vision, Dental - First of the month following the start date.
• 401K - Is currently not a Company match
• Vacation - 2 weeks after the first year - 3 weeks after 5 years.
• Flex Spending accounts

Position Requirements

• Must have minimum of 3-5 Years high volume full service experience of at least $2.5 Million or above
• Bachelor degree preferred.
• Culinary school or previous culinary management experience a plus.
• Excellent written and verbal communication skills (English); Bilingual a plus*
• Must be able to work in a fast-paced, multi-tasking, hands-on environment.
• Ability to establish and maintain positive and professional working relationships with all Managers, Hourly Team Members, and Guests.
• Exceptional leadership and motivational skills required must be able to attract, train and retain the very best Team Members in the industry.
• Exceptionally strong Guest focus mentality, with the ability to provide an exceptional dining experience for each Guest.
• Ability to exercise integrity in all areas of the restaurant operation.
• Ability to perform basic math and understand finances and cost management.
• Must be dependable, reliable, and self-motivated.
• Able to work ten hour shifts, including nights, weekends, and some holidays.
6 days ago