General Manager - Calibration Services

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.

Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.

Principal Duties / Responsibilities :

• Directs all calibration operations, including personnel management, customer relationships, long and short-term strategies, and continuous improvement projects.
• Develops a clear and attainable vision for calibration service delivery, ensuring optimal resource utilization and the achievement of the business’s strategic, growth, and profit objectives.
• Reviews analyses of activities, costs, operations, and forecast data to evaluate performance, guide corrective actions, and drive accountability for results.
• Acts as an agent for positive change, leading the implementation of new service initiatives, including strategic resource allocation, organization structure, leadership, techniques for improved efficiencies and adherence to best practices.
• Optimizes customer loyalty through effective service delivery and through the development of collaborative methods that meet changing business needs.
• Manages customer escalations effectively and monitors resolutions to ensure expectations are met within contractual guidelines.
• Participates in customer meetings to ensure alignment, satisfaction, and value demonstration.
• Works with direct reports to ensure appropriate completion of all service delivery activities for new customers, monitoring progress and escalating issues as required while communicating with the customer to ensure that expectations align with contract terms.
• Manages the budget, and upholds financial discipline, driving performance to meet or exceed financial objectives.
• Works with ATS sales team to support new opportunities, expand existing opportunities and ensure commercial alignment with customers.
• Provides leadership in formulating and administering company policies and best practices, including role modeling and mentoring, others in the practice of ATS culture behaviors.
• Partners with direct reports to build professional development plans, creating growth opportunities and facilitating the timely execution of development activities.
• Establishes challenging individual and team performance goals that align with organizational strategies and regional objectives while driving strong performance and the achievement of positive results.

Knowledge, Skills, Abilities (KSAs), & Competencies :

Essential KSAs :

• Bachelor’s degree in a relevant field with over 10 years of manufacturing or industrial experience or an equivalent combination of education and experience.
• Excellent leadership, emotional intelligence, collaboration, critical thinking, and interpersonal skills.
• Strong customer focus with the ability to develop and sustain positive business relationships.
• Excellent financial acumen and experience with managing P&Ls, financial forecasting, proposal development, negotiation, and contract administration.
• Demonstrated decision making capabilities and ability to delegate effectively to a leadership team.
• Experience developing critical initiatives that drive revenue growth both domestically and internationally.

Desirable KSAs :

• Experience with value selling
• Experience with Enterprise level relationship building
• Acquisition experience

Competencies :

• Business Acumen
• Emotional Intelligence
• Communication
• Safety

Physical Demands and Working Conditions :

While performing the duties of this job, the employee is regularly required to stand; walk; use hands / fingers to handle, or feel;

reach with hands and arms; stoop, kneel, crouch; and talk or hear. The employee is also required to use a telephone with headset for verbal troubleshooting, frequent use of a standard keyboard and computer to document calls in a ticketing system, and occasional use of other office equipment.

The employee must occasionally lift and / or move more than 30 pounds. The employee is occasionally required to sit for long periods and use close and color vision.

Work is typically performed in a moderately noisy business office.

ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.

ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido.

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