Box Office & Ticket Operations Intern

Frederick Flying Cows - Professional Basketball Organization

Box Office & Ticket Operations Intern

Frederick, Maryland)

• Start Date : February 2025
• Application Deadline : November 30, 2024
• Internship Position
• Candidates MUST reside in or commute daily to Frederick, Maryland

The Role :

The Frederick Flying Cows professional basketball team internship program is an experience and opportunity like no other in professional sports! As an intern, you will gain hands-on experience and receive tangible real-world experience with direct responsibility in the organization.

You will not only receive the opportunity to learn and observe how a startup professional sports organization operates but also forever be able to say you were a part of the start of the Frederick Flying Cows!

The ideal candidate will have a can-do attitude and will be open to performing a wide variety of tasks in order to learn about what is required to create, run, and market a professional basketball team and organization.

We strongly prefer candidates who are either from or currently living in the Frederick area.

Interns are required to work all Frederick Flying Cow home games and all scheduled events, as directed by the General Manager.

The internship program is an unpaid position that can be used for college credit. The role is entry level and candidates must be willing to work at a high level in order to successfully fulfill their duties and gain a plethora of experience.

THIS IS AN IN-PERSON OPPORTUNITY! Candidates must already reside in the Frederick area and be willing to commute daily or fully relocate to the area.

Who are the Flying Cows?

The Frederick Flying Cows are a new professional basketball organization that played their first season in the spring of 2024 in The Basketball League ( www.

thebasketballleague.net ). The league regular season runs twenty-four (24) games long from March May, with 12 home and 12 away games.

Playoffs are in June. The league is positioning itself as an alternative option for players who might be playing in professional leagues overseas and are hoping to build their careers towards playing against the highest possible competition.

The TBL play is high quality just a notch below the level of the NBA G-league. Thus far, the Flying Cows have built a successful on-court product as well as a one-of-a-kind brand off the court.

What you can expect

We are a small team, meaning our interns will work cross-functionally, be involved in all aspects of the organization, and have the opportunity to gain experience in a variety of areas.

With that, the Box Office & Ticket Operations Intern will prioritize all things ticketing. As the Flying Cows Box Office & Ticket Operations Associate, you may work on the following, but not limited to :

Key Responsibilities :

• Ticketing Systems & Sales Support :
• Learn and operate the Glitnr ticketing system for account updates, report generation, order processing, and to assist with setting up season, group, and single-game accounts.
• Assist with building price codes, plans, promo codes, and other ticket programming needs.
• Support the ticket sales team in achieving ticket sales goals through account management and customer engagement.
• Game Day Box Office Support :
• Oversee ticket resolution and provide excellent customer service at the box office.
• Manage ticket scanning at entry points, troubleshoot issues, and act as the primary point of contact for fans and staff.
• Train game day staff and volunteers on the Glitnr software and POS systems.
• Customer Service :
• Process walk-up, online, and phone ticket orders, exchanges, and other transactions.
• Address questions and concerns from ticket holders, resolving issues with ticket policies, digital ticketing, game schedules, and promotions.
• Serve as a resource for fans during events, ensuring a seamless ticketing experience.
• Game Day & Event Support :
• Assist in setting up game day events, in-game promotions, and provide support for birthday parties, theme nights, and other special events.
• Contribute to game-day duties as needed to ensure a memorable fan experience.

Basic Expectations & Requirements

• Actively pursuing a college degree.
• Must be located in the Frederick, MD area.
• Report directly to the General Manager and Operations Manager and fulfill all duties as requested.
• Manage and direct interns and gameday staff.
• Represent the organization, as needed, at events and appearances.
• Provide excellent customer service to all existing and potential fans.
• Professionally represent the organization at business and community functions.
• Work as a member of the TEAM, and Have Fun!
• Attend all home games and events to ensure great customer service to all fans.
• Performs other duties as assigned.

The internship program is designed to provide training where candidates will gain valuable skills that assist them as they progress in their sports careers.

Who are we looking for?

We are seeking motivated, energetic candidates with the goal of building a career in the world of entertainment and athletics.

Candidates should be willing to travel and to work odd hours. This is a fun and rewarding opportunity for candidates who don’t require much structure and are willing to take risks and try new things.

Who You Are :

• Current college student with an interest in sports management, ticketing, and customer service.
• A team player with strong organizational skills and attention to detail.
• Eager to learn ticketing systems and customer service best practices.
• Available to work evenings and weekends for game days and events.

Perks :

• Real-world experience in sports ticketing, ticketing software, and event operations.
• Opportunity to build your professional skills in a fast-paced, team-oriented environment.
• Networking opportunities with team staff, fans, and community members.

More about Frederick Flying Cows

The BasketballLeague (TBL), www.thebasketballleague.net , is a six (6) year old league playing throughout North America. In the Spring of 2023, there are 49 teams in the league, with 46 teams in the USA in small to medium-sized markets and another three (3) teams in Canada.

The league continues to grow, with a goal of having sixty-four (64) teams in the USA and twenty-four (24) teams in Canada.

Frederick Flying Cows is one of about a half-dozen new teams that joined the TBL in 2024. The league regular season runs twenty-four (24) games long from March May, with 12 home and 12 away games.

Playoffs are in June. The league is positioning itself as an alternative option for players who might be playing in professional leagues overseas and are hoping to build their careers towards playing against the highest possible competition.

The TBL play is high quality just a notch below the level of the NBA G-league. The league has already had a few players make it to the NBA.

We are a well-prepared group with the goal of building a championship-quality organization! We believe there are three (3) key legs of the stool required to build a quality franchise.

• We need to create and manage a high-quality entertainment product that is appealing to a broad age range. We want TBL basketball home games to be a high-quality, fun, and entertaining event that people, both basketball fans and non-basketball fans, will enjoy.
• We need to put together an excellent basketball team and basketball organization. To this end, we are interviewing head coaches now and hope to hire someone by June of this year so that they will have a full year to build and plan a team.
• We need to build a community organization that is invested in Frederick County. Our goal is for TBL basketball, over time, to be part of the fabric of the community and a team that the people of Frederick are proud of.

As we think about putting together our team, we have broken the operation down into four (3) areas of focus : Basketball Operations, Business Operations, Sales & Marketing .

We are looking for interns to assist in all areas of the business. Building a team and organization from scratch will be both demanding and rewarding.

This is a unique opportunity for someone with energy, drive, and a positive attitude who is indefatigable and will gain great satisfaction from being a part of creating something new.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.