Call Center Sales Trainer

The Sales Trainer is responsible for supporting our current training program, along with the development and implementation of future programs that enhance the skills of our sales staff.

The ideal candidate will have extensive experience in call center environments, an in-depth understanding of sales techniques, and a high emotional quotient (EQ) to foster an empathetic approach to sales.

This role requires a specialist who can demonstrate and teach these concepts effectively, including a train-the-trainer model, to ensure scalability and long-term growth within our organization.

Support, and or develop and execute sales training programs focused on conversion improvement, closing techniques, and overcoming objections with an empathetic approach.

Conduct needs assessments to identify training requirements that align with company goals and sales objectives.

Implement a train-the-trainer model to expand training capacity and support ongoing learning and development across the call center.

Create and publish critical KPIs that demonstrate performance improvements and align with business leadership requirements.

Collaborate with call center management to integrate sales training strategies with existing processes and structures.

Monitor and evaluate the effectiveness of training programs through quality assessments and other data, adjusting as necessary to ensure maximum impact and efficiency.

Provide one-on-one coaching and support to sales staff, focusing on skill enhancement and performance improvement.

Stay abreast of the latest sales training techniques, technologies, and best practices to continually improve training effectiveness and outcomes.

Oversee the development of performance management tools such as 360 instruments, competency models, and opinion surveys.

Evaluate the effectiveness of training programs and resolve identified issues or concerns.

Partner with vendors to create a seamless training environment.

Adapt to a dynamic environment and drive positive change.

Perform other duties as assigned.

Qualifications and Requirements :

• Bachelor’s Degree in a relevant field of study preferred. Master’s Degree preferred.
• Minimum of 8 years of proven experience and success in Call Center Operations, Training, Leadership, and / or Instructional Design and Implementation.
• Minimum of 5 years of direct professional sales training in a call center environment.
• Ability to show measurable results of call center team training using key metrics.
• Strong background in sales strategy, conversion optimization, and closing techniques.
• Preferred experience in Ulysses Learning Sales Training.
• High emotional intelligence (EQ), with the ability to teach and apply empathetic sales approaches.
• Experience working with 30+ seat call centers, particularly in organizations experiencing scaling growth.
• Demonstrated ability to design, implement, and improve effective sales training programs.
• Excellent communication, presentation, and interpersonal skills, including motivational techniques.
• Familiarity with train-the-trainer models and the ability to disseminate knowledge across teams.
• Flexibility and adaptability.
• Valid driver’s license and reliable transportation.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent sitting for extended periods of time
• Frequent typing and viewing of computer screen.
• Frequent use of hand and fingers with machines, such as computer, copier, fax machine, scanner, and telephone
• Frequent hearing, listening, and speaking by telephone and in person.
• Occasionally required to stand, walk, reach with hands and arms, stoop, or bend

Work Environment :

The work environment described here is representative of those that an employee encounters white performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work indoors in a temperature-controlled environment.
• The noise level is usually moderate.
1 day ago