About this Role
Agility Partners is seeking a qualified Operations Support Specialist to fill an open position with one of our banking clients.
This exciting opportunity involves monitoring and troubleshooting mainframe and open system production schedules in a fast-paced environment.
You'll be responsible for ensuring Service Level Agreements (SLAs) are met while identifying risks and improving operational workflows.
This role is ideal for someone passionate about technical problem-solving and customer service.
Responsibilities :
- Monitor, support, and troubleshoot production schedules for failures or delays using various tools.
- Triage basic problems, taking corrective action to ensure availability and minimize downtime.
- Ensure timely completion of production schedules and resolve processing issues.
- Follow and recommend improvements to standard operating procedures for increased efficiency.
The Ideal Candidate
- Knowledge of Tape Storage Management (TSM) or similar backup software.
- Experience with automated mainframe / open system scheduling systems, preferably IBM Tivoli.
- Familiarity with Windows, UNIX, MVS, IBM mainframe, JES2, and related monitoring tools.
- Strong communication and interpersonal skills.
Benefits and Perks
Work within a collaborative team environment where ideas and creativity are welcomed! Family and Work Life balance are important to this organization and valued for the employees.
- Working for an organization that focuses on company culture, inclusion and diversity
- 50% medical coverage for you and your entire family, short / long term disability and life insurance options
- 401(k)
- Life Insurance
- Disability coverage
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