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Bilingual French Customer Support Technician

VirtualVocations
Fremont, California, United States
Full-time

A company is looking for a Bilingual Associate Customer Support Technician (French Speaking).Key ResponsibilitiesAssist customers with inquiries related to software, hardware, and other products via phone, email, or chatTriage and troubleshoot customer issues to document and resolve problemsEscalate unresolved issues to the appropriate support level when necessaryRequired Qualifications and EducationFluently bilingual in French1 year of customer service experienceExperience with technology and Microsoft applicationsHigh school diploma or equivalent (Associate's or Bachelor's degree preferred)Experience with case management systems such as Salesforce, Freshdesk, or Jira is a plus

20 days ago
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