Technical Writer

Role Purpose

The purpose of this role is to create content to convey complex, technical information to users using multiple techniques (writing, illustrations etc) as per client requirements and applicable quality standards Do Prepare new technical content or update it for the clients Interact with SME (internal or Client) to gather and understand the client requirements (target audience), product documentation requirements as well as any specific content writing guidelines available specific to domain (eg, Oil & Gas or Aerospace) or as per industry standards Identify the list of documents (FAQs, product or software manuals, SOPs etc) to be prepared for the client Identify the appropriate authoring tools to be deployed Research, design, illustrate, write, revise, and edit high quality and user-friendly print documentations and manuals for end users of the clients Maintain and follow project tasks allocated including checklists and manage version control as per quality framework Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Vertical BU Content writing project management, information gathering, client review and feedback Technical Publications Leadership Quality standards, review External Clients Content requirement gathering, technical specification, reviews etc.

3rd party OEMs / Service Companies Content requirement gathering, technical specification etc. Display Lists the competencies required to perform this role effectively : Functional Competencies / Skill Domain / Industry Knowledge - Awareness and knowledge of broad economic, demographic, technological and global trends in the ITES / BPO industry - Competent Functional Knowledge - Knowledge of Technical Writing Industry standards, domain specific standards, authoring tools etc.

Competent Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area.

Serves as a key resource for that competency and is recognized within the entire organization. Behavioral Competencies Analytical Skills Execution Excellence Client centricity Passion for results Stakeholder Management Deliver No.

Performance Parameter Measure 1. Technical Writing Project process adherence - tasks allocated, checklists, quality standards First Time Right (FTR) On-time release of the document (rework within time) Error free work / Number of reviews Client feedback EUC Consulting