Job Description :
As Datasite grows, so does its client services team. We utilize online Standard Operating Procedures (SOPs) as job aids for client services employees to be able to execute daily tasks for our clients.
The ideal candidate will become an expert in all of the internal processes of our client services team and will be able to keep this library of SOPs up to date while also making each article clear, concise, compatible with AI, and easy to understand for both new and veteran members of the team.
This position reports to the Senior Content Manager.
- Responsibilities
- Maintain an internal library of standard operating procedures for the client services team.
- Be aware of changes to internal processes by integrating with different teams within client services and establishing connections with leadership as well as subject matter experts.
- Proofread and edit client services SOPs for structure, tone, accuracy, AI compatibility, and design before publishing.
- Develop and maintain a comprehensive style guide for SOPs and train internal team members on writing skills to create cohesive internal content.
- Assist the content team with external content needs such as help articles, FAQs, and other client-facing materials.
- Qualifications
- Exceptional technical writing skills
- Fluency in English
- Having a do-it-yourself mentality and being open, involved, and proactive
- Ability to interact with and tactfully guide peers in content creation
- Understanding the role that a client services team serves in a business
- Strong project management skills and the ability to prioritize projects and deadlines
- Empathetic teaching skills
- Intermediate understanding of Copilot and Generative AI
- Basic HTML knowledge is a plus but not required
As a global organization, Datasite knows that diverse perspectives are essential to our success. We’re committed to maintaining a diverse workforce to serve our customers around the world.
Datasite is an equal opportunity employer (EEO) and furthers the principles of EEO through Affirmative Action.
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