We are seeking a motivated and detail-oriented Travel Customer Experience Associate to join our dynamic team. In this role, you will be responsible for ensuring that every client’s journey is seamless, from the initial inquiry to post-travel support.
You’ll work closely with our travel advisors and sales teams to provide exceptional service, resolving issues and enhancing the overall experience for our valued customers.
Key Responsibilities : Serve as the primary point of contact for customers, addressing inquiries, concerns, and feedback related to travel bookings and services.
Assist customers in resolving any pre-travel, in-transit, or post-travel issues, such as itinerary changes, cancellations, and special requests.
Collaborate with travel agents and other departments to ensure customer needs are met in a timely and efficient manner. Provide personalized travel recommendations and information on destinations, accommodations, and transportation options.
Manage and update customer profiles, ensuring accurate records of preferences, travel history, and communication details.
Monitor customer feedback and identify opportunities to enhance service quality and overall customer satisfaction. Support the sales team by assisting with client follow-ups, confirming reservations, and ensuring all travel documents are accurately processed and delivered.
Keep up to date with travel trends, policies, and any relevant industry regulations. Use customer service management software (CRM) to track interactions and ensure a smooth customer journey.
Assist with any special projects related to improving the customer experience or expanding service offerings. Requirements : Previous experience in customer service, preferably within the travel industry.
Strong communication skills, both written and verbal. Proficient in handling customer inquiries and problem-solving. Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Knowledge of popular travel destinations, airlines, and accommodation options is a plus. Familiarity with CRM systems and other customer management tools.
A customer-first mindset, with a passion for delivering outstanding service. Flexibility to work in a shift environment, including some evenings and weekends.
Benefits : Competitive salary and performance-based bonuses. Travel discounts and perks. Opportunities for career growth within the company Powered by JazzHR
Remote Customer Service Supervisor
A company is looking for a Remote Supervisor responsible for leading Customer Service Representatives to meet program objectives. ...
Customer Service & Sales Support- REMOTE
Your level of success will be determined by several factors, including the amount of work you put in, your ability to successfully follow and implement our training and sales system and engage with our lead system, and the insurance needs of the customers in the geographic areas in which you choose ...
Remote Customer Service Agent
We are seeking an outgoing individual for our Remote Customer Service Agent opportunity! As an Agent, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This position is great for anyone who absolutely loves to travel and help ot...
Remote Customer Service Rep (No Experience) - Earn $25/hr-$45/hr, Full-Time/Part-Time, Flexible hours
...
Data Entry - Remote Work - Customer Service - Survey Panelist
If you are the type of person who is self-motivated and comfortable working on your own at home, enjoy such work as email customer service, data entry and review products, then you are the person we are looking for. You will find both full-time and part-time opportunities in a variety of career fiel...
Remote Customer Service Advisor
You’ll work closely with our travel advisors and sales teams to provide exceptional service, resolving issues and enhancing the overall experience for our valued customers. Monitor customer feedback and identify opportunities to enhance service quality and overall customer satisfaction. Use cu...
Remote Customer Service Representative
As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance. Remote Customer Service Representative. It's truly an exciting time to be a part of GetInsured! We are hiring Remote Cu...
Customer Service Representative - TurboTax (Remote)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Data Entry - Remote Work - Customer Service – Survey Panelist
Remote Work at Home Customer Service - Data Entry Work From Home $125 TO $275 Daily!. We are recruiting those who have a background in health care, warehouse worker, delivery drivers, customer service, etc - we welcome all backgrounds so long as you're ready to learn. You will find both full-time a...
Eyewear Customer Service/Sales Advisor
Provide patients with exceptional customer service by understanding and advising the patient’s needs . Experience in a customer facing or sales related position (Retail, Hospitality or Optical field preferred, but not required) . Willing to learn about industry, product, and services . ...