Assistant General Manager

Job Description

Our Culture is much more than a page on a website or an inspirational poster on a wall. To us, our culture is who we truly are and what we love to do.

We use it to make every decision in our company. We encourage our team to live by it and hold each other accountable to it.

We base hiring, promotions, team member reviews, performance and communication off of it.

Our Culture consists of the 4 Core Values mentioned and we use them every day. Walk into any of our cafes and you will see them prominently displayed.

We believe our culture is one trait that sets DYNE Hospitality Group apart from the rest.

• Invest In People
• Understand Why
• Make Smart Decisions
• Make It Happen

DYNE Hospitality Group offers competitive wages, benefits, and long-term career growth.

Job Summary :

This position provides operational support for General Managers for up to 30 40 cafes. Support includes but not limited to new cafes, execution of all training programs, covering GM vacations, GM transitions, and covering a cafe without a GM.

Duties / Responsibilities :

General Manager Support & Development

• Internal Promote : Spend 5-10 days in their home café.
• GM Transition (External Hire) : Spend 5-10 days with new manager in their home café.
• Fill in for GM vacations
• Act as tenure GM for cafes without a GM.

Our Cafe Region Support

• Assist in inventory training, when necessary.
• Drive brand values and standards through all training and development activities.
• Assist with the coaching, training, and development of management and crew members.
• Assist with hiring & staffing needs while focusing on the critically under-staffed cafes.
• Provide support for any new software rollouts and training.
• Ensure team member training programs are executed per TSC & DYNE standards.

w Café Openings & Café Acquisitions

• Provide leadership for post support trainers for up to 1 week.
• Execute pre-training on site classes.

Meetings & Zoom Calls

• Attend weekly 1-1 with leader.
• Attend weekly GM region calls.
• Attend weekly Training Team call.
• Participate in quarterly GM Huddles.

Training Department Projects

Collect content, give feedback, and help create new materials / tools or update training materials.

Required Skills / Abilities :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Excellent verbal and written communication skills

• Excellent management and supervisory skills.
• Current valid driver’s license and proof of insurance
• Strong working knowledge of Excel and Word, and ability to learn to use other computer software programs
• Must have strong mathematical, analytical and problem solving skills
• Must be able to read, understand and follow instructions

Education and Experience :

• High school diploma
• Two or more years of restaurant experience, including progressive supervisory experience
30+ days ago