Director of Operations

We are looking for a dynamic Director of Operations to lead our incredible team at Animal Medical Center of Plainfield in IL!

This is an amazing opportunity to join our state-of-the-art brand new 13, sq ft facility with an incredible group of 14 Doctors and growing, + support staff, 20 exam rooms, 2 surgical suites and more!

Animal Medical Center of Plainfield is a BEAUTIFUL, truly one of a kind facility serving Plainfield, Joliet, Bolingbrook, Naperville, Romeoville, and the surrounding communities.

In addition to 24 / 7 / comprehensive wellness care and emergency medicine, we provide additional care in orthopedics, laser therapy, and ultrasound diagnostics.

Ideal candidates for this role have extensive business operations experience developing and leading large scale teams of + staff, above average EQ, strategic financial acumen of P&L $13M+, strong organizational and planning skills, high levels of customer service and thrive in a fast-paced entrepreneurial environment.

While a background in the veterinary industry is ideal, it’s not required; open to innovative business operations leaders from retail, hospitality or other service and servant leadership related industries!

If you are a high level, collaborative leader who has a passion for working with people and animals, we’d love to talk with you about this exciting opportunity to join our rapidly growing business and team!

NVA hospitals offer a Comprehensive Compensation Package, Health Benefits, Pet Perks, and a fair Work-Life Balance! To learn more about our hospital, please visit our hospital website at :

Job Summary

The Hospital Director of Operations is a leader and an integral member of the veterinary hospital management team. The Director of Operations partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and exceptional customer service.

Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.

Given the management responsibilities and the face-to-face interaction with clients and employees, on-site attendance is considered an essential job function of this position.

Job Duties and Responsibilities

Leadership and Planning

• Acts as a champion for change and identifies, documents, shares, and promotes best practices.
• Participates in the planning and budget maintenance process.
• Establishes goals for the practice and staff.
• Creates the hospital schedule and manages labor costs to budget.

Operations

• Oversees employee benefits program and hospital insurance plans.
• Develops and implements hospital policy, including DEA / Controlled Substances and OSHA compliance.
• Performs quality checks and reviews of client files.
• Monitors computer systems and works with HelpDesk to resolve technical systems / equipment issues.
• Strategizes and works with MDVM to implement and ensure best veterinary practices in medicine and business structure.

People Management

• Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
• Implements performance-based incentive and rewards and recognition programs.
• Manages staff, including grooming and boarding staff if applicable, as well as, People Operations manager, DVM operations manager, Outreach manager, and departmental leads
• Tracks and maintains current licensure for all DVMs.

Client Service

• Demonstrates and reinforces the highest level of client service
• Resolves client issues and escalations, and oversees client follow-up communication.
• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

Financial

• Ensures payroll is accurately completed and submitted for all hospital staff.
• Manages accounts receivable and cash on hand, including performing invoice audit reviews.
• Manages hospital inventory and controls facility and administrative costs.
• Performs other duties essential to the performance of the hospital as assigned.

Qualifications :

• Bachelor’s degree in business or related degree is preferred.
• 3-5 years of experience in a manager role, including customer service experience.
• Experience in a hospital setting in positions of increased responsibility is a plus.

Knowledge and / or experience in the following areas :

• Multi-functional operations including budget and labor management.
• Manage time and tasks appropriately and remain flexible with assigned duties.
• Supervisory and leadership experience.
• Reporting and data analysis.
• Problem-solving and resolution management skills.
• Oral and written communication skills.
• Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
• Interpersonal skills with staff and clients, and works well in a team environment.
• Customer service strategies and effective marketing techniques.
• HR policies and protocol development.
• Staff management including : coaching, developing, and motivating staff.
• Conduct performance appraisals.
• Delegate responsibility and achieve results with hospital team members.
• Make decisions confidently and effectively.
• Model a professional and courteous manner with staff and clients.

Equal Employment Opportunity

It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.