Front Office Associate (CSR) - Equine Veterinary Clinic

Job Description

Job Description

Description :

Front Office Associate - Large Animal Veterinary Hospital (Equine)

Position Overview :

The Front Office Associate is a customer facing front line role. The position supports a large veterinary practice (mostly equine) providing excellence in veterinary medical care.

This position supports the administrative processes, provides customer support for all client issues and inquiries. The position is a great opportunity to be part of a dynamic team that is providing exceptional veterinary care serving the greater Sacramento region.

Full-time position (5 days a week). We offer a competitive compensation and benefits package including medical, retirement, paid time off and employee discounts.

Key Job Functions :

The front office administrative functions will involve doctor / client scheduling, answering phones, and data entry of invoices and client information.

Provide close out daily and reports as requested and liaise with accounting and billing.

Provide outstanding customer support to our clients through the triaging of basic customer needs and inquiries.

Coordinate client service scheduling and pharmacy needs.

Proactively support the internal needs of the clinic including ensuring product supply / equipment needs are met.

Assist with coordination of lab work and pharmacy requirements.

Communicate with clients on patient status updates, timelines and provide basic client educational support.

Key Competencies :

Excellence in customer service with strong communication skills.

Ability to prioritize urgencies while maintaining focus and flexibility.

Resourceful and a multitasker with a strong work ethic.

Problem solver and solution driven.

Team player but also enjoys autonomous work.

Productive and focused in fast paced, sometimes stressful work environments.

Good foundational math abilities.

Job Qualifications :

High School Diploma, Associates Degree preferred.

One year support experience working in a medical practice setting.

Basic equine / animal knowledge / experience.

Tech savvy and quick learner. (Google Docs and applications)

Solid math skills.

Requirements :

Understands the basics of horse care.

Has a genuine passion for animals and their wellbeing.

Enjoys the customer facing role supporting clients and in the in-house team.

Can work an 8-hour shift daily with some flexibility on Saturdays.