Lab Manager II - Technical Engagement Network (TEN)

Lab Manager II - Technical Engagement Network (TEN)

Argo Cyber Systems is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution.

Contract personnel perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services.

Argo Cyber Systems is seeking a Technical Engagement Network (TEN) Lab Manager with experience in customer service and IT support operations to be a member of the IT support services desk in the customer environment supporting analysts and business continuity of the customer mission.

This position requires a minimum of a USG Secret Security Clearance

Responsibilities :

• Applying advanced analytical skills and technical resources at the tactical levels and implementing infrastructure solutions supporting command decision-making and execution of mission requirements.
• Support the implementation of new technologies and equipment in the lab environment.
• Assesses network topology and device configurations identifying critical security concerns and providing security best practice recommendations.
• Advises and provides insight into the development of lab standard operating procedures (SOPs) and policies.
• Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users.
• Provide support for MacOS and iOS to users.
• Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues.
• Monitor and respond to users on IT helpdesk channels and phone lines. - Assist in the management of user accounts and resetting credentials.
• Maintain and operate customer SAN NetApp data storage area and capabilities using shell and NetApp ONTAP following customer direction and guidance
• Performing implementation of granular access control, monitoring systems for acceptable performance and user accessibility, establishing back-ups, and monitoring systems security.
• Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks.

Monitor channels for storage-related network and system issues and remediate them as they occur.

Examine and identify efficiencies that can be made to existing procedures, with approval from the customer.

Required Skills :

• U.S. Citizenship
• Must have an active DoD Secret clearance, TS / SCI clearance is preferred.
• Must be able to obtain DHS Suitability.
• 2+ years of directly relevant experience in IT Helpdesk support.
• 2+ years of MacOS and iOS experience.
• Must be able to work collaboratively across physical locations.

Desired Skills :

• Experience with writing technical procedures and standard operating procedures.
• Virtualization automation and optimization.
• Experience with multiple operating systems including Linux / Unix.

Required Education :

BS in Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree or HS Diploma and 4+ years lab management or systems administration experience.

Desired Certifications :

DoD 8140.01 IAT Level II

Job Posted by ApplicantPro