Computer Support Technician Assistant - Student

General Description

The Student Computer Support Technician Assistant provides assistance to the Computer Support Technicians in resolving problems and providing technical support for approved computer software and hardware.

In addition, the Student Computer Support Technician Assistant also provides assistance to Audio Visual Services Technicians in resolving problems and providing technical support for approved audio-visual hardware and the setup of audio-video equipment.

Reports To Computer Technician / CTA supervisor What position(s) reports to this position? None Minimum Education / Experience Must be a current OCCC student enrolled in a minimum of 6 hours or more for the Fall or Spring semester or enrolled in a minimum of 3 hours for the Summer semester.

Must be a current OCCC student with a federal work study award.

One (1) year experience using and maintaining Windows OS. Required Knowledge, Skills & Abilities Must be able to work with others as a team Physical Demands / Working Conditions 1.

GENERAL PHYSICAL REQUIREMENTS :

Medium work : This position requires the person to occasionally exert up to 50 pounds of force and frequently exert up to 20 pounds of force and / or up to 10 pounds of force constantly to grasp, lift, carry, push, pull, or otherwise move objects.

2. PHYSICAL ACTIVITIES :

This position requires the person to frequently move about the various OCCC campuses.

This position requires the person to frequently communicate with and listen to faculty, staff, students, and others to perform the essential functions of the position.

Must be able to exchange accurate information in various situations.

This position requires the person to frequently remain in a standing and stationary position.

This position requires the person to frequently operate a computer, other office machinery, and mobile devices to perform the essential functions of the position.

This position requires the person to operate equipment that frequently involves repetitive motions of hands and wrists.

This position requires the person to frequently position self to grasp, move, lift, push, pull, work on, or operate and / or inspect equipment.

This position requires the person to frequently position self to access materials that may be above head or at ground level.

3. VISUAL ACUITY :

This position requires the person to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.

This position requires the person to have visual discernment of color and shapes to perform the essential functions of the position.

4. WORKING CONDITIONS

This position’s essential functions are performed in an indoor, office, classroom, theater, or computer storage room setting.

This position requires the person to frequently perform essential functions in close quarters, small enclosed rooms, and narrow aisles or passageways.

Preferred Qualifications Currently enrolled in OCCC’s Computer Science program Required Training Work Hours Between the hours of 8 . to 5 .

To be determined according to applicants availability Department Desktop Support Job Open Date 08 / 26 / 2024 Job Close Date Open Until Filled No Posting Number Student, Work Study, Temporary 0402864 Job Duties Job Duties (Position Specific) To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Job Duties (Duties Assignment Statement) Prepare computers for deployment including software and hardware installation.

Perform installation and setup of computers and audio-visual equipment and technology for use by students and employees.

Provide routine and emergency maintenance of desktop and audio-visual technology.

Serve as on call computer and audio-visual support technician.Maintain accurate service records and document work performed using ticketing system.

Job Duties (Safety / Policy & Procedures) Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures.

Contribute to a safe educational & working environment.

Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.

Complete quarterly health and safety training pursuant to OCCC’s established safety and health procedures and practices.

Participate in all applicable OCCC emergency, evacuation, shelter in place drills, and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.