Computing Services - Windows System Administrator II

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare.

Cleveland Clinic is a top ranked hospital in the United States. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

We are looking for a Systems Administrator to join our team of devoted caregivers. Within our IT team, caregivers will take care of our patient population and ensure that systems work efficiently to deliver world class care. You will :

• Build and maintain detailed workstation documentation.
• Handle LAN administration, installations, email administration, and problem resolution.
• Recommend, design, build, and support requirements including all hardware components.

Our idealfuture caregiver :

• Has strong communicationand customer service skills.
• Can multitask in a stressful situation.
• Works well in a close-knit, teambuilding environment.
• Can Setup and image computers, and handle PC configuration management software.
• Has strong PC hardware and software troubleshooting skills.

This is an excellent opportunity for those who are flexible and would like to advance their career growth opportunities within Cleveland Clinic.

This team has four separate job titles outside of management positions. Within those titles, there are multiple levels available to caregivers, allowing them to move into other titled positions within the team.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you.

Here, you'll find that we offer : resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being, and your future.

When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities :

• Consults on desktop applications and configurations to improve employee productivity.
• Troubleshoots software, hardware, network protocols, workstation and departmental server-related problems.
• Provides second level diagnostic Help Desk support for hardware, software and operating systems.
• Acts as primary contact for ongoing support requirements including all hardware components.
• Coordinates workstation purchase decisions based on enterprise standards.
• Recommends, designs, builds and supports PC workstations.
• Builds and maintains detailed workstation documentation including configuration of desktop software and impact of additions, deletions or upgrades to the workstation.
• Other duties as assigned.

Education :

High School Diploma or GED.

Certifications :

For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date.

Complexity of Work :

• Demonstrated knowledge of information systems and small to mid-size (- node) networks.
• Demonstrated ability to multi-task, set priorities, interact with all levels of internal and external personnel and excellent customer service.

Work Experience :

• Minimum two years information systems experience.
• Mid-size workstations support experience and server environment is required.
• Experience with personal computer architecture, interface components and telephone systems preferred.

Physical Requirements :

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system.
• Ability to operate a computer and other office equipment.
• Ability to communicate and exchange accurate information.
• In some locations, ability to move up to 50 lbs.

Personal Protective Equipment :