Position Description
The Customer Service Representative will be responsible for providing exceptional bilingual (Spanish / English) customer service and administrative support for our members, handling customer issues over the phone, assisting employees in the field with contract issues and providing insight and feedback to the corporate team regarding the customer experience.
This position is temporarily remote and may have days where it is required to come into the office. Therefore, candidate must reside in or near Miami, FL.
DUTIES AND RESPONSIBILITIES
- Handle customer services issues via phone and email
- Inbound and outbound calls
- Process cancellations and refunds
- Conduct welcome calls for new members
- Process member requests
- Perform other duties as necessary
EDUCATION & EXPERIENCE
- Minimum of a high school education (or equivalent) required
- Must be fully bilingual (read, write, speak) - Spanish and English required
- 1-2 years customer service experience preferred.
SKILLS & ABILITIES
- Attention to detail and organizational skills.
- Problem-solving skills.
- Ability to work in a team environment and independently.
- Ability to answer high volume phone calls while maintaining a positive and friendly demeanor.
- Ability to train and work remotely.
- High level of professionalism and customer service skills
WORK SCHEDULE
8 : 50am-6 : 00pm (M-F)
1 hour lunch break
BENEFITS
- 15 days PTO
- 9 Paid Holidays + 1 Paid Floating Holiday
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Sign On Bonus*
Work remote temporarily due to COVID-19.
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