DESKTOP SUPPORT SPECIALIST LEAD

Desktop Support Specialist Lead

Job Category : Information Services Requisition Number : DESKT003053 Showing 1 location Job Details

Description

TTI, Inc. is looking for a Desktop Support Specialist Lead to be onsite at our corporate office in Northwest Fort Worth, TX.

The Desktop Support Specialist Lead is in charge of managing team members activities as they relate to projects and daily work assignments.

They will communicate company goals, safety practices and deadlines to the team and assist management with hiring, training and daily team member performance.

The Desktop Support Specialist Lead will ensure requests, incidents and projects are completed / resolved in a timely manner.

Headquartered in Fort Worth, TX, TTI, Inc. is the world's leading authorized distributor of passive, connector, electromechanical and discrete components.

Celebrating more than 50 years, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia! Join a winning team in a growing global organization.*

ACCOUNTABILITIES

Ensures tickets are accurately recorded and updated by the team.

Conducts internal training as necessary to keep the team up to date with the latest technology and internal system processes.

Strong knowledge of IT standards processes and business applications.

Ensure incidents are analyzed and gaps and improvements are identified from technical, process and SLA perspective.

Provides technical guidance to their team members in order to maintain a consistent experience for the end users.

Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

Suggest ideas, take lead on projects and provide technical solutions to new issues.

Fosters a learning environment and mentors the other technicians.

Ensures the Desktop Support techs are following up on outstanding tickets and project tasks.

Identify and report technical trends and problems in the environment.

Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.

Answers team member questions, helps with team member problems and oversees team member work quality for quality and guideline compliance.

Recognized as the point of contact when Service Desk Manager is out.

Other duties as assigned.

EDUCATION & EXPERIENCE

High School Diploma / GED or equivalent required. Associates degree in a related field preferred. Four plus years of related experience.

SKILLS & CERTIFICATIONS

• Proficient in personal computers, printers, telephone systems, copiers and fax machines
• Strong knowledge of Experience with Active Directory, Microsoft Office 2007-13, Office 365, Windows 7 & 10, Exchange 2010 / Outlook applications preferred
• Strong Knowledge of IT Service Management principles preferred
• Experience and knowledge of Citrix technologies preferred
• Strong customer service orientation
• Strong analytical and problem-solving skills
• Strong organizational skills and multitasking ability
• Strong attention to detail
• Demonstrated ability to work in teams with a collaborative interpersonal style
• Excellent verbal and written communications skills including excellent telephone etiquette
• Possess accurate keyboarding proficiency

PHYSICAL REQUIREMENTS

• Must have the ability to remain in a stationary position for extended periods of time.
• Must have the ability to position self to maintain computers and various network equipment in the buildings, including under desks, in the server rooms, and anywhere cabling installation and maintenance would be required for troubleshooting and optimal organizational connectivity and usage.
• Exhibit manual dexterity to dial a telephone, to enter data into a computer terminal; to perceive and read a computer screen and printed material with or without vision aids.
• Detect and understand speech at normal levels and on the telephone; converse in audible tones so that others may understand clearly in person and on the telephone;

ability to understand and follow oral and written instructions.

Physical ability to lift up to 50 pounds.

What we offer our team members :

• A great benefits package that includes (but is not limited to) Medical / Dental / Vision, 401(k) / Roth plan with matching, Healthcare Savings Accounts
• Educational Assistance (Tuition Reimbursement)
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs
• A strong focus on giving back to our communities through philanthropic opportunities
• TTI, Inc. is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, sex (including pregnancy), sexual orientation, gender identity, age, national origin, religion, physical or mental disability, veterans status, genetic information, or any other characteristic protected by law*

Qualifications

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Licenses & Certifications

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)