Coordinator, Testing Services & Online Proctoring

Who we are :

We are not-for-profit : St. Louis Community college (STLCC) is a non-profit institution dedicated to empowering students, expanding minds, and changing lives.

Employees are committed to strengthening the St. Louis community with inclusive and transformative education.

We are a respected employer : For 60 years, STLCC has served the St. Louis community, expanding to 4 main campuses, 2 education centers, 2 workforce training centers, and 5 centers of excellence.

More than one-half of the households in St. Louis have at least one member who has taken classes at STLCC.

We make an impact in the community : Through credit courses, continuing education, and workforce development programs, STLCC annually serves nearly 69,000 students.

More than 80% of career and technical graduates employed in their fields or continue their education at four-year institutions within six months of graduation.

STLCC sends more transfer students to Missouri’s four-year colleges / universities than anyone else.

We value Diversity, equity & inclusion : STLCC is committed to fostering an atmosphere of appreciation for all people, regardless of race, color, creed, religion, sex, sexual orientation, gender identity and expression, national origin, ancestry, age, disability, genetic information, veteran status, or class.

What you get :

Benefits package for full-time employees : STLCC offers one of the best benefit packages in the St. Louis area. As a STLCC employee you will have access to a 100% match on your contribution to retirement, two health insurance plans options that are no cost to the employee - including an HSA option, low-cost life insurance with a 3x salary benefit, and other low-cost benefits including dental, vision, AD&D, ST LT disability insurance.

Opportunity to grow : Over half of our employees have served the college for more than 12 years, exploring different career paths and advancing to higher level positions.

Education & training opportunities : STLCC offers tuition waivers for employees full-time and part-time + their dependents.

Full-time employees can take advantage of tuition reimbursement for other institutions after just 6 months of service, and an annual professional development allotment.

Work / life balance : Full-time STLCC employees have access to a generous time off package, including holidays, vacation, personal days, medical leave, and other leave options.

Our holiday schedule even includes a paid winter holiday at the end of the calendar year.

Commitment to wellness : STLCC HR boasts a dedicated health and wellness specialist who is enthusiastic about creating a culture of wellness throughout the College.

With access to college wellness vendors, employees are educated, motivated, and rewarded for healthy behaviors. STLCC employees and anyone living in their household also have access to an employee assistance program (EAP) that can help them with virtually any life need.

The basics of this position :

Implements student evaluation procedures by consulting with Director of Testing on the selection of appropriate placement and other testing procedures;

develops testing program which assists students with understanding / utilizing a variety of proctored testing requirements for online, hybrid flexibility, and other course modalities.

Assesses and maintains the effectiveness of the Testing Center and services provided in reference to the National College Testing Association's statement of guidelines and standards and the Council for the Advancement of Standards in Higher Education.

Works in collaboration with the Online Education department, faculty and remote partners to develop and determine appropriateness of remote proctored testing sites.

What you'll do :

Responsible for operations of the Testing Center for in person testing, following district and NCTA standards and guidelines.

Assists online students who need a proctored experience for their courses in locating or using such sites.

• Maintains a database of approved locations.
• Coordinates the sending and returning of exams and exam information to remote proctoring locations utilizing technology as appropriate.
• Ensures that all exam information is secure and returned to faculty in timely manner.
• Establishes and maintains policies and procedures for effective and efficient use of testing services by working collaboratively with internal partners such as District Testing Director, department chairs and faculty, Enrollment services, access, financial aid and others.
• Adjusts various assessment service delivery systems in response to student needs, special student populations, enrollment trends and changing campus environments.
• Works collaboratively with external constituents such as K-12 partners as deemed appropriate by the institution.
• Coordinates and supervises administration of national testing programs in which the institution participates, such as ACT, HiSet and others.
• Serves as a resource for faculty on issues related to testing services. Recruits, trains, supervises part-time and student staff providing placement and testing services.

Responsible for processing and reporting on the Student Evaluation of Instruction. Develops and maintains materials used in the training of staff.

• Assists in providing appropriate study and preparation material for students relating to various tests provided by the Testing Center.
• Develops, maintains, and continuously improves Testing Center’s programs and services consistent with changing client needs and evolving institutional priorities.
• Plans, allocates, and monitors the use of human and financial resources to achieve department’s mission and goals. Ensures adequate and accessible facilities, equipment, and technology to support programs and services.
• Develops, supports, and promotes the use of assessment and evaluation to identify needs, improve the assessment program and services, maximize efficiencies, recognize performance, and achieve learning outcomes.
• Collaborates with testing professionals across the district to keep services as consistent as possible.
• Performs other job-related duties as assigned.

Education, experience, and other requirements :

Bachelor’s degree and three or more years of experience in a testing environment.

Preferred Qualifications :

Experience with online testing / proctoring and intermediate to advance skills in Excel and Smartsheets.