A company is looking for an IT Service Desk Manager to oversee daily operations and provide technical support to end-users.
Key Responsibilities : Manage incident, problem, change, and knowledge management processesDevelop and implement processes to ensure high-quality IT supportMonitor help desk performance metrics and ensure adherence to service level agreements (SLAs)Required Qualifications : Bachelor's degree in computer science, information technology, or equivalent experience6+ years of experience in IT help desk management or related field2+ years of experience leading the help desk function and managing staffAdvanced understanding of help desk ticketing systems and ITIL processesTechnical skills and knowledge of IT infrastructure and applications
IT Service Desk Manager
Key Responsibilities:Manage incident, problem, change, and knowledge management processesDevelop and implement processes to ensure high-quality IT supportMonitor help desk performance metrics and ensure adherence to service level agreements (SLAs)Required Qualifications:Bachelor's degree in computer...
It Service Desk Specialist
Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. This is an onsite position in Aliso Viejo, CAwith a Monday - Friday day shift with a rotating day on call....
Service Desk Manager
A company is looking for a Service Desk Manager to oversee daily operations and management of the service desk and asset management processes. ...
Service Desk Manager
We have an opportunity to join the Alliance as the Service Desk Manager in the Technology Services Department. Bachelor's degree in Management Information Systems, Computer Science, Business or related field a minimum of six years of increasingly responsible experience performing IT Service Desk/Hel...
It Service Desk Specialist Ii
In this, we specialize in developing and performing Cybersecurity Engineering and Operations processes and activities to ensure systems and services achieve and maintain adequate levels of compliance and operational security posture throughout all phases of their lifecycle. All qualified applicants ...
It Service Desk Tech
Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, m...
IT Service Desk Lead
Act as team lead to the assigned group of IT Service Desk Technicians ensuring outstanding performance of services and technical support to customers, including achieving service levels in line with established requirements, and customer expectations. With Senior IT management support, ensure servic...
Senior IT Service Desk Analyst - Biotech
Former Biotech IT experience is a requirement and familiarity with HIPAA compliance is necessary. Join our team as an IT Service Desk Technician supporting a leading biotech firm through Insight Global. The ideal candidate will have strong communication skills, a customer-focused approach, and a bac...
Senior IT Service Manager - ADSHHS
We are seeking a Senior IT Service Manager to lead IT service management operations, focusing on customer relationship management, service delivery, and IT workflows for the Health and Human Services (HHS) department. The successful candidate will manage service desk operations, incident and change ...
IT Service Desk Specialist - Level II
Identify opportunities for process improvement within the service desk operations and implement solutions to enhance service delivery. Collaborate with other IT teams and departments to resolve issues and improve overall IT service management. IT Service Desk Specialist - Level II. Serve as the prim...