Description : Job Summary :
In addition to the responsibilities listed above, this position is also responsible for implementing standard and non-standard protocols to participate in programs / activities to promote growth and retention for book of business;
coordinating open enrollment events with limited guidance; and utilizing working knowledge to educate end-user on offerings to increase wellness.
Essential Responsibilities :
- Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members.
- Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses;
- influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback;
demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions;
ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives.
Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information.
Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.
- Contributes to a positive customer experience by : implementing standard and non-standard protocols to build new and leverage existing relationships with brokers, channels and customers to demonstrate value and build commitment independently;
- gathering data on standard and non-standard customer needs, and identifying solutions linking KP mission, vision and values, key quality measures, key care management initiatives, and current services initiatives independently;
- utilizing comprehensive foundational knowledge of product, service, and ratings to respond to, encourage, and educate customers, brokers, and consultants about added services and product enhancements in standard and non-standard situations;
and identifying and escalating service failure trends or process improvement opportunities to team and managers to better meet customer needs.
- Facilitates the enrollment and implementation process by : conducting local and regional enrollment meetings to win new and retain current customers;
- applying standard and non-standard protocols to serve as an advocate for customer needs during the membership enrollment and implementation process independently;
and supporting efforts across teams in the overall implementation or renewal process of health plan membership, including research, presentation, preparation, reporting and training coordination independently.
- Contributes to the development of sales strategy by : designing plans for new products, benefits offerings, or pricing models to address customer needs independently;
- utilizing comprehensive foundational knowledge of health care market to analyze industry trends, and competitor products, offerings, and pricing models to provide lessons learned and strategic recommendations independently;
- executing an account plan to meet standard and non-standard business objectives for membership, revenue and margin; collecting and analyzing performance data to inform account strategy and identify and escalate potential issues;
and utilizing marketing and technical resources to achieve account plan objectives.
- Contributes to sales goal attainment by : collaborating with the team to find new opportunities to grow customer base to new or growing markets;
- maintaining the prospect database and targeted prospect profiles to inform strategic planning; collaborating within the team to contribute to product and plan design, quote, and Request for Proposal (RFP);
providing standard and non-standard recommendations to the team to inform forecasting and pricing independently; and implementing standard and non-standard protocols to increase cross-sell and up-sell opportunities.
Minimum Qualifications :
Bachelors degree in Marketing, Finance, Business Administration, or related degree AND two (2) years of experience in marketing, business development, managing business-to-business relationships, or directly related field OR minimum five (5) years of experience in marketing, business development, managing business-to-business relationships, or a directly related field.
Additional Requirements :
- Knowledge, Skills, and Abilities (KSAs) : Storytelling; Corporate Partnerships; Negotiation; Product Strategy; Sales Opportunity Orchestration;
- Sales Performance Data; Sales / Partnership Strategy and Techniques; Business Planning; Business Process Improvement; Event Planning;
- Compliance Management; Creativity; Data Entry; Benefits / Services; Benefits / Services Presentations; Interpersonal Skills;
Brand Strategy; Commercial Marketing; Business Development; Clinical Selling Expertise; Sales Operations; Goal Setting; Member Service
Bilingual (English / Spanish) Level II required
Notes :
Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program.
Preferred Qualifications :
- Two (2) years of experience working in a large matrixed organization.
- Two (2) years of externally facing sales experience.
- Health Insurance License in state(s) where applicable.
- Two (2) years of experience in the health insurance industry.