Disaster Assistance Unit Supervisor

Job Description :

This Other Needs Assistance (ONA) temporary position assignment may last up to one year (potentially longer) depending on the disaster response need.

It is telework-eligible after a successful 30-day probationary / training period and is eligible for full State of Texas benefits.

The Disaster Assistance Unit Supervisor is a temporary role in the ONA division of the Federal Assistance for Individuals and Households Program (IHP) responsible for supervising a team that provides essential support to individuals and families affected by disasters.

This role involves overseeing unit activities to ensure compliance with federal and state regulations, as well as established policies and procedures.

Regular monitoring of the unit's production is conducted to ensure performance standards are met, and the overall effectiveness of the unit is evaluated.

The position may represent the Health and Human Services Commission (HHSC) in administrative hearings, at the State Emergency Operations Center, and in Disaster Field Offices, Disaster Recovery Centers, and disaster-related town hall meetings.

Responsibilities also include reviewing press releases, preparing responses to legislative inquiries, and compiling both standard and ad hoc reports to keep management informed.

Essential Job Functions :

Communication and Issue Resolution (20%)

Communicates at an intermediate level with internal and external stakeholders to provide, exchange, or verify information.

This includes answering inquiries, addressing issues, and resolving problems or complaints.

Management of Unit Operations (15%)

Manages unit operations to achieve program objectives for service delivery. This involves monitoring budgets and caseloads, consulting with staff on case issues, and conducting unit meetings.

Financial Eligibility Determination (15%)

Obtains, verifies, and calculates income and resources to determine client financial eligibility.

Unit Performance Evaluation (10%)

Evaluates unit performance through case readings, computer reports, and observation of unit operations to ensure compliance with policies, procedures, and service control requirements.

Compliance Monitoring (10%)

Reads case records to determine compliance with policies and procedures, identifying trends and implementing corrective actions as necessary.

Staff Selection and Development (5%)

Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisals.

Client Interviews for Eligibility Determination (5%)

Interviews clients or authorized representatives to gather information for determining eligibility for benefits.

Eligibility Reviews (10%)

Conducts reviews to determine or verify eligibility or continued eligibility and benefit levels.

Program Explanation and Referrals (5%)

Explains program services and policies to clients, and makes referrals to agency programs, other state agencies, or community resources.

Facilitation of Client Access to Supportive Services (5%)

Determines eligibility and facilitates client access to supportive services such as childcare, transportation, housing, education, training, employment, medical services, and family planning.

Knowledge Skills Abilities :

Knowledge of :

• Overall program, including federal and state guidelines, regulations, programs, policies, and procedures.
• Federal, other state government, and private non-profit disaster recovery assistance agencies and programs.
• Staff roles and responsibilities.

Skills :

• Applying guidelines, regulations, and policies to a variety of cases.
• Working with the public and public groups.

Abilities :

• Listening, eliciting, and evaluating information, interpreting terms, and resolving conflicting statements.
• Communicating effectively orally and in writing with community members, other agencies, and the media to promote program support and coordinate resources and initiatives.
• Reading, understanding, and applying guidelines, regulations, and policies, and effectively communicating them to staff.
• Establishing priorities relative to importance, setting goals, managing time efficiently, and completing work within required timeframes.
• Screening applications, status reports, and case records to extract needed information and resolve unclear or incomplete statements.
• Navigating and interpreting information on the Federal National Emergency Management Information System (NEMIS).
• Writing clear and concise case comments and information in automated and paper case records.
• Adding, subtracting, multiplying, and dividing whole numbers.
• Monitoring unit operations and observing employee performance, including documenting observations.
• Operating computer equipment.
17 days ago