Freight Forwarder, Ground Transportation

SUMMARY

GT agent plays a vital role in interacting with our drivers and our customers. They manage driver delivery schedules to ensure pickup / deliveries remain on schedule, while providing exceptional customer service and always displaying professional communication skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage driver delivery schedules, pick-ups, and deliveries for a fleet of LTL drivers and trucks.
• Schedules and communicates expectations to carriers. Including : pick up / delivery time schedules / location and on time expectations.
• Effectively monitors Company yard utilization regarding assets : daily, weekly, monthly, and yearly.
• Provides clean, consistent, and professional communication to internal and external customers.
• Utilize various sources of communication for scheduling; including : internet, e-mail and company satellite phone system.
• Actively accepts accountability for tracking and communicating appropriate information related to customer loads and resolves problems.
• Provides coverage for co-workers when necessary or instructed by management.
• Arrives promptly and prepared to perform duties effectively.
• Audit all documentation for completeness and accuracy.
• Familiar with Export and Import processes.
• Familiar with D.O.T. regulations and hours of service.
• Promotes the DSV Air & Sea brand.
• Above all, leads by example, motivates, and supports co-workers, Integrates and promotes the Company Values into daily actions and interactions (Integrity, Innovation, Teamwork, Dedication, and Respect).

Other Duties

Performs other duties as assigned

SKILLS, KNOWLEDGE AND ABILITIES

Computer Skills

Proficient with Microsoft Office Suite (Excel, WORD & Outlook)

Language Skills

English (reading, writing, and verbal).

Mathematical Skills

Intermediate

Other Skills

• Position requires highly developed organizational and people skills.
• Good communication skills are essential.
• Ability to build and maintain positive business relationships with carriers, drivers, and internal personnel.
• Requires the ability to solve problems, dispatch trucks, and provide excellent customer service.
• Demonstrated ability to balance multiple duties concurrently and maintain attention to detail.
• Quality drive and results oriented.
• Ability to work in a fast-paced environment.
• Must be a "team player
• Working knowledge of material that the company handles, and the services offered.
• Must have availability to work a variety of shifts : days, evenings, nights, weekends, and holidays if a business need requires.

PREFERRED QUALIFICATIONS

Education and / or Experience

• Associates degree preferred
• Intermodal transportation experience a plus.
• 2-3 years Logistic industry or distribution industry a plus.

Physical and / or Mental Requirements / Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee uses his / her hands to finger, handle or feel objects, tools or controls;

reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision.

Must be able to sit / stand for up to 8 hours.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee rarely is exposed to cold, warm, hot humidity weather conditions, fumes, or airborne particles, toxic or caustic chemicals.

The noise level in the work environment is usually low to moderate.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as at will employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*.

Additionally, each employee has the right to terminate his / her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is : $22.50 - $30.50 / Hourly. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources.

DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.