Director, Customer Engagement Strategist

DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package.

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Position Overview :

The Director, Customer Engagement Strategist is an innovative and strategic role responsible for working cross functionally to achieve long-term customer goals and objectives.

This role requires a strong blend of strategic thinking, analytical acumen, and skills to drive growth, loyalty, and advocacy across all customer touchpoints to steer the department toward sustainable success.

Achievement of goals will have a critical impact on the success of overall business transformation within Customer Engagement and Enablement.

The ideal candidate is a visionary with a proven track record of working cross-functionally to develop and execute strategic initiatives to drive business growth, enhance competitiveness, and maximize value creation.

The Director, Customer Engagement Strategist reports to the Vice President, Global Customer Engagement & Enablement.

This role can be based in either Bloomington or Thief River Falls, Minnesota, will require a minimum of three days per week in the office and availability for onsite projects, as needed.

Travel required, at times, domestically and internationally, up to 25% of the time.

Responsibilities :

Participate in the development and execution of comprehensive customer strategic plans aligned with the organization's mission, vision, and values, with a focus on driving growth and profitability, and optimizing operational performance.

Oversee the implementation of the Order

Management System (OMS) and Customer Relationships Management (CRM) though a small team of high-performing professional individual contributors that will drive the strategy to execution.

Lead a team of individual contributors overseeing the development and implementation of global inside sales strategies and go-to-market plans to maximize revenue and market share.

Utilizes expert business knowledge to conduct thorough market analysis and competitive research to identify emerging trends, opportunities, and threats in the industry.

Collaborate with sales, service, and operations teams to define key performance indicators (KPIs) and establish performance targets aligned with strategic objectives.

Drive customer-centric initiatives to enhance the overall customer experience with inside sales and support teams, including measuring customer satisfaction, creating and enhancing feedback mechanisms, and executing service quality improvements.

Assists executives in defining organizational goals and strategic plans.

Identify opportunities to streamline processes, reduce costs, and improve operational efficiency through automation, technology adoption, and implementation of best practices.

Work closely with executive leadership and collaborate with cross-functional teams, including marketing, finance, product distribution, business development, sales, and IT, to ensure alignment of strategies and seamless execution of initiatives.

Monitor industry trends, regulatory changes, and market dynamics to anticipate potential challenges and adjust strategies accordingly.

Prepare and present regular reports to leadership, providing updates on sales initiatives, progress against strategic objectives, and actionable insights for decision-making.

Physical Requirements :

Work is primarily performed at a desk and / or in an office environment for 3 / 4 of the day and up.

The office noise level in the work environment is typically, moderate.

Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse, and screen.

Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body.