Overview
We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests.
While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area.
This role serves the key hours where service is of utmost importance, typically from 11pm to 7 : 30am. If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to WOW people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role : Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Help to resolve problems and WOW guests through recovery when things aren’t quite right Promote and sell special hotel programs.
Interact with hotel / resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and policies.
Maintain house bank. Generate, Print and distribute daily and weekly reports Ensure the Night Audit procedures are followed with great attention to detail Communicate all pertinent information to manager on duty.
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Assist other departments as needed.
Qualifications To excel in this role, you should have : A highly motivated and engaging personality. A passion for creating meaningful connections with people from all over the world.
Excellent customer service skills. The ability to resolve problems and provide recovery solutions when things don't go as planned.
Knowledge of emergency procedures and policies. Past experience in customer service or hospitality. A commitment to maintaining house bank and following financial procedures.
Flexibility to work varying shifts, including weekends. This shift is overnight (11pm-730am)
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