Field Support IT Intern

Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engineered to save time and money, and increase convenience and reliability.

Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products.

Today, we have more than 3,500 employees across 28 different locations, with a family of brands that also includes SuperATV and Dayton Parts.

Publicly traded under the stock ticker DORM, we had revenues surpassing $1.93 billion in 2023.

Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success.

That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work.

The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.

Job Summary

The Field Support Intern will assist the Field Support team for end-users to receive support and maintenance within the organization's computing environment.

The Field Support Intern, working in conjunction with the field support team, will execute first & second level support diagnostics, troubleshooting basic issues, and effectively escalating incidents while following established protocols, policies, and processes.

The Field Support Intern will mentor with the Field Support Lead to gain knowledge of current diagnostic tools, software and tracking tools.

Primary Duties

• Provides front-line support and response to solve problems reported by clients.
• Problem resolution that may involve use of diagnostic and Help desk tracking tools, as well as require in-person, hands-on support at the desktop.
• Informs the team of problems, trends, and delays to daily issues.
• Assist in managing conference rooms and their state of readiness including the working condition of audio and video equipment, and the general operating appearance.
• Maintains a professional and positive attitude during all client interactions and team meetings.

Qualifications

• Good problem-solving skills.
• Ability to work in a team environment.
• Strong interpersonal skills are essential.
• Good organizational skills with the ability to follow through.

Education / Experience

• Completion of sophomore year of a 4-year bachelor’s program in Computer Science, Information Technology, Mathematics, Engineering or Business Administration.
• Prior customer service experience or related support experience is a plus
• Experience working with Windows OS and Microsoft’s Excel, Word and PowerPoint is preferred.

Core Values & Competencies

Attributes

Dorman Products is an equal opportunity employer; we value a combination of ideas, perspectives, and cultures at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

EEO / AA Employer M / F / D / V. www.DormanProducts.com