As a Patient Service Representative, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.
Essential Job Functions :
Patient Interaction :
- Greet and welcome patients with professionalism and warmth.
- Schedule appointments and manage patient inquiries both in person and over the phone.
- Collect and verify patient information, insurance details, and necessary documentation accurately.
- Helping to create a positive work environment and culture of the clinic ensuring that patients needs are taking care of during transitional periods of therapy.
Help provide customer service, a smile.
Administrative Support :
- Maintain patient records and ensure all documentation is complete and accurate.
- Assist in keeping front office area neat, tidy and organized
- Coordinate with clinical staff to ensure a seamless patient experience.
- Assist front office with front office tasks when down time occurring including but not limited to : answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.
- Communication and Coordination :
- Liaise effectively between patients, clinical staff, and other departments within the facility.
- Communicate clearly and professionally to address patient concerns or questions.
Miscellaneous Operations :
- Maintain a clean and organized reception area.
- Assist in managing inventory and ordering office supplies as needed.
- Participate in team meetings and contribute ideas for process improvement.
- Cleaning and Maintenance : Ensure cleanliness and organization of therapy areas and equipment. Daily equipment cleaning, cleaning tables, laundry, stocking supplies
Physical Requirements :
- Sitting : Prolonged periods of sitting at a desk while working on a computer and paperwork.
- Manual Dexterity : Ability to use a computer keyboard and perform tasks requiring dexterity.
- Vision : Clear vision for reading and analyzing documents.
- Communication : Ability to communicate effectively verbally and in writing.
- Mobility : Occasional movement within the office environment.
Qualifications :
- High school diploma or equivalent; additional education in healthcare administration is a plus.
- Proven experience in a customer service role; healthcare setting preferred.
- Proficiency in using office software and scheduling systems.
- Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
- Attention to detail and accuracy in handling patient information and documentation.
Note : This job description is a general outline of responsibilities and requirements. Specific duties may vary based on the needs of the clinic and the directives of management.
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