Operations Specialist, Fulfillment

Position Overview

Starting Salary Range is $33,820 -$38,064. The initial salary offer is commensurate with education and related work experience.

As a member of the Center for Workforce and Community Development, and under the supervision of the Director of Workforce Development, perform concierge, courier-related activities for the department as relates to supporting development and implementation of contract training, non-credit, courses and programs.

Perform administrative tasks on an as needed basis.

This position is fast-paced and requires excellent customer service, time management and problem-solving skills. It requires regular interaction with a diverse range of students and business partners;

therefore, an amicable personality and unflappable disposition are a must.

Essential Duties & Responsibilities

• Facilitate a successful training event through the provision of support services to include, but not limited to :
• Make photocopies, shop for food and supplies, prep classroom and clean / stock break facilities.
• Coordinate the assembly and printing of custom workbooks, using Lee College Print Shop.
• Assemble and provide the instructor with appropriate class materials and collect and process course forms and course evaluations.
• Collect and transport registration forms, evaluations and other documents between locations, as is appropriate.
• Follow safety procedures, maintain a safe work environment and respond according to established protocol to emergency situations.
• Once a course is scheduled, ensure supplies are available, equipment is operational, classrooms or other training spaces are in satisfactory repair and report any deficiencies.
• Perform administrative tasks in support of training and back-of-house operations, as requested.
• Create, plan and manage all menus and supplies for every group of training, including shopping / purchasing for food and supplies.
• Serve as communications liaison between Center staff, faculty and students.
• Assist in the development and implementation of special events / workshops and when necessary, represent the Center at college and community events.
• At all times, adhere to relevant policies and procedures, report to Program Managers and / or Instructor any student dissatisfaction and assist in ensuring that student and instructor concerns are resolved in a professional and timely manner.
• Adhere to Center standards for customer service and professionalism.
• Assist in the training of student workers and other fulfillment personnel as necessary.

Additional Duties & Responsibilities

• Good driving record and reliable transportation.
• Friendly, courteous, service-oriented, and enjoy working with a variety of people.
• Excellent interpersonal and problem-solving skills, both written and oral.
• Strong organization skills
• Ability to effectively manage multiple, competing priorities while remaining composed and professional.
• Strong computer skills, to include experience with Microsoft Office Suite and Adobe Acrobat.
• Detail oriented and able to multitask and meet critical deadlines.
• Able to work individually with limited supervision and collaboratively with diverse populations / groups / teams.
• Knowledge of college systems and operations.
• Act with discretion and maintain confidentiality.
• Assist in managing supervisor's calendar / appointments and maintaining departmental calendar.
• Create meeting agendas, take minutes during meetings, and distribute minutes to participants.
• Enter data and prepare budget reports
• Enter and track departmental purchase requests; process account statements and credit card charges in the credit card tracking system.
• Create internal and external correspondence; distribute departmental information and reminders
• Assist in documenting and tracking projects, ensuring reporting timelines are met.
• Research and compile data for various internal and external reports pertaining to the Workforce Development department.
• Perform other duties as assigned.

Minimum Education, Experience, Knowledge, Skills & Abilities

• High School Diploma or equivalent (G.E.D.)
• Must be able to travel extensively within the Lee College Service area
• Demonstrated attention to detail and ability to multitask
• Able to work individually with limited supervision and collaboratively with diverse populations / groups / teams.
• Manage, organize and communicate information of varying technical complexity.
• Excellent interpersonal and problem-solving skills
• Verified sills in organizing complex systems and effectively manage multiple, competing priorities while remaining composed and professional.
• Friendly, courteous, service-oriented and enjoy working with a variety of people
• Act with discretion and maintain confidentiality
• Highly proficient in Microsoft Office Suite, specifically Outlook, Word, Excel, PowerPoint, with ability to perform successful internet research
• Must be dependable
• Aware of and sensitive to cultural differences with ability to work with and engage individuals of diverse backgrounds
• Excellent verbal and written communication skills
• Able to multitask
• Strong attention to detail and highly organized with the ability to keep detailed files and records
• Able to maintain effective working relations with college personnel and outside entities
• Must be available to work early mornings, evenings, and weekends as needed

Preferred :

• Experience in food service or catering
• Experience with customer relations and / or project management software
• Experience in higher education

Lee College does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, veteran status, genetic information or any other basis protected by law.