2nd Shift Production Supervisor

The Production Supervisor is a leadership position in the STL production facility. The production facility prints and processes documents to mail through the USPS.

This position is responsible for all aspects of the production floor and will have 10-20 associates reporting to them. This position plans and assigns work, implements policies and procedures and contributes to improvements associated with production methods, equipment, operating procedures and working conditions.

This position has direct contact with service providers and technicians who troubleshoot and resolve maintenance issues.

The primary focus of the supervisor role is to manage the team to maintain expected productivity on the shift and maintain a positive work environment.

This role is hands on and is actively engaged with the team throughout the shift.

Duties & Responsibilities :

Effectively manages daily workload and completion of production jobs to meet mail pick-up times and client SLA

Ensures effective employee relations; provides employee coaching and development; contributes to employment decisions; resolves employee issues through proper training and problem resolution.

Balances quality, productivity, cost, safety and morale to achieve positive results in all areas. Works to continuously improve in all areas.

Manages departmental performance and provides Director of Operations with daily production activities. This includes reporting throughput, downtime, errors or issues during shift.

Communicates effectively with other shift supervisors and management

Opens and tracks all issues in project management software in a timely manner

Prints and organizes USPS required documentation and makes adjustments to documents if needed.

Understands all processes related to shipping department. This includes but not limited to making and printing labels, packaging, creating pack slips and maintaining relationships with carriers such as UPS, FedEx, USPS, and DHL.

Ordering shipping supplies as necessary

Understands the quality control process and can troubleshoot issues as necessary

Provides training and production orientation to all New Hires.

Supports production staff in operating production equipment when needed. This includes troubleshooting and escalating issues as necessary.

Follows all standard operating procedures and instructions relevant to the job, position and department accurately.

Verifies through departmental spot checks that Standard Operating Procedures are accurately being administered and performed by the Production Staff.

Follows established HIPAA, Compliance & Security policies, department policies, procedures, work instructions and safety and environmental guidelines.

Other duties as assigned.

Education and Experience :

High School diploma or equivalent GED required

Minimum of 2-4 years’ experience in a production type environment

Minimum 2 years supervisory experience required

Proven track record of leading with high quality and productivity standards

Strong leadership and analytical skills

Must have basic computer skills

Knowledge of USPS mail preparation not required but preferred

Mechanical aptitude is required

Professional & Interpersonal Skills :

Building a Successful Team Uses appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals.

Develops direction; structure and involves all team members in goal accomplishment.

Coaching Provides timely guidance and feedback to help others strengthen specific knowledge / skill areas needed to accomplish a task or solve a problem.

Helps people feel valued, appreciated, and included.

Leading the Vision and Values Keeps the company’s vision and values at the forefront of decision-making and action.

Managing Conflict Deals effectively with others using appropriate inter-personal styles and methods to reduce tension or conflict between two or more people.

Managing Work Identifies more critical and less critical activities and tasks; adjust team priorities when appropriate. Makes preparations and manages schedules to ensure goals are met.

Takes prompt action to accomplish objectives.

Decision Making Identifies issues, problems and opportunities; gathers & understands information / data and makes decisions in a reasonable time.

Safety Awareness Recognizes and corrects conditions that affect employee safety; upholds safety standards.

Communication Communicates accurately, honestly and effectively, both in oral and written form; practices active listening.

Expresses thoughts and ideas with confidence, respecting opposing views.

Stress Tolerance Presents a positive disposition and maintains constructive interpersonal relationships when under stress.

Stabilizes employee’s performance during times of stress.

Physical Factors :

Stand for long periods of time

Able to lift 50 lbs. or more

Work long hours and flexible schedule when needed throughout the year

Peak season will require 8hr shifts and 7 days a week for 6-8 weeks.

Use standard office equipment

Ability to operate all warehouse motorized equipment such as Forklift, clamp truck and electic Walkie pallet jacks