Client Satisfaction/Welcome Guest Receptionist

Want to work in a Calm, Fun, Positive and Rewarding Environment? If so, Hand and Stone of Mooresville, NC is seeking energetic, positive and fun Guest Receptionist Associates.

You will be a critical link in ensuring our customers' experience in our spa is nothing short of OUTSTANDING! The primary Qualifications and Requirements of this role include, but are not limited to :

• Provide excellent customer service to members / guests
• Friendly, Positive and Enthusiastic Personality / attitude that loves to help others
• Effectively communicate the needs of the clients to the therapists or estheticians
• Answer phones, book appointments, sell memberships, gift cards and upgrades
• Follow proper filing procedures / file maintenance
• Promote health / wellness benefits of massage / facial therapy
• Present and sell the Hand and Stone Lifestyle Program to all clients
• Maintain a professional and clean work environment & appearance
• Likes to compete to win both monetary and non-monetary rewards
• Team player and outgoing
• Assist with daily spa maintenance tasks, including filing paperwork, doing / folding laundry, light cleaning and organizing of displays and office area
• Loves to Sell and earn Commissions

What’s in it for you?

• Hourly wage plus unlimited commissions potential and bonuses
• A raise within 30 days of satisfactory performance
• Flexible schedules
• Professional and safe work environment with career advancement opportunities
• Employee discounts on services and product
• Employee rewards program / employee referral bonus
• Contests
• Employee Membership to the Spa where you only pay member pricing for your services
• Opportunity for advancement

Job Requirements :

• Knowledge of Microsoft Office applications or Point of Sale systems, Hand and Stone Massage and Facial (will train) and basic mathematical principles.
• 18 years of age or older with mature personality and behaviors
• Trustworthy and coachable
• Professional personal appearance, good verbal and written communication skills.
• Ability to handle client situations professionally and multitask with ease all while focusing on our guests
• Strong verbal / written communication skills and comfortable presenting membership information
• Confidence in ability to sell and service clients with exceptional service and excellence
• Ability to engage professionally with customers by keeping appropriate contact and make each guest feel like they are the most important person in the world.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp.

and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment.

Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.