Senior UX Designer, Alexa Enterprise

Overview

We\'re seeking an innovative Senior UX Designer to help us expand Alexa to hotels, businesses, and beyond. In this role, you\'ll work with a blend of visual and voice interfaces to bring Alexa to more customers in more places, whether on home smart TVs or while vacationing—transforming technology used at home and on the go into intuitive, personal experiences.

Responsibilities

• Lead the end-to-end design process for complex features and products—starting with early-stage design concepts that help stakeholders and leaders deeply understand the customer experience and ending with actively collaborating with engineers as they implement your specifications.
• Routinely partner with design teams across Alexa to adopt and extend existing design systems. Develop new patterns, uncover best practices, contribute to Alexa Enterprise Figma libraries, and share learnings with the team.
• Incorporate insights from relevant Alexa research, conduct hallway testing, and run user research with Dscout to inform and validate decisions.
• Partner with peer designers, product and tech owners, marketing, solutions architects, and business development to keep the customer at the center of decision-making.
• Operate with ownership and autonomy to expand skills, grow influence, and deliver best-in-class experiences for businesses and end customers.

A day in the life

Support a product still in its early stages : design net-new concepts, dream up ways to solve long-standing problems, and partner with solutions architects, tech teams, and business development to refine offerings and secure new commitments. One week you might run user research to test interpretations of the experience; another week you might build a working prototype for a conversational experience. You\'ll operate with ownership and autonomy throughout your day.

About the team

The Alexa Enterprise charter is to build indispensable, frustration-free Alexa experiences for enterprises worldwide — starting with digital entertainment, hotels and hospitality, aging and healthcare. We build a portfolio of B2B2C SAAS products that empower developers and enterprises to use voice and touch to support staff and delight customers. We also provide ready-made solutions for device makers through our Alexa Built-In program.

We serve world-class partners such as Samsung, LG, Bose, Disney, Wynn Resorts, Hard Rock Hotels, Atria Senior Living, Spanish Red Cross, and BayCare Hospitals. Our products have been featured in publications such as CNET and Forbes, and Amazon has celebrated our progress in its quarterly earnings highlights. We value work-life harmony, diversity of lifestyles, and solving ambiguous problems. We Think Big, Deliver Results, and Earn Trust.

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants : Job duties for this position include : work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company\’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you\'re applying in isn\'t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100 / year in our lowest geographic market up to $211,600 / year in our highest geographic market. Pay is based on market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Depending on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total package, in addition to a full range of medical, financial, and / or other benefits. For more information, please visit https : / / www.aboutamazon.com / workplace / employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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