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Feb 19, 2022
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02 / 13 / 2022
Category :
Health and Medical Services
Department Description
The UC Davis Health Patient Contact Center (PCC) was developed to provide an optimal experience for our patients, physicians, and staff.
PCC Team members provide support to our UC Davis Health physician practices for appointment scheduling, referral processing, general Q&A, and scheduling template management.
Job Summary
Final Filing Date
February 25, 2022
Salary Range
$92,700 - $230,200 (15% bonus potential)
Salary Frequency
Annual
Appointment Type
Career
Percentage of Time
100%
Shift Hour
Monday - Friday
Location
Patient Contact Center
City
Rancho Cordova
Union Representation
Benefits Eligible
We offer exceptional employment benefits including medical, dental, and vision plans, generous paid vacations and holidays, excellent retirement savings and investment plans, continuing education, and reduced fee and scholarship programs.
Responsibilities
UC Davis Health manages 60 outpatient clinics located on the Sacramento Campus and across the greater Sacramento Region, with over 900,000 outpatient encounters annually.
Working under the direction of the Chief Operating Officer, Ambulatory Care, and the senior physician leadership, the Executive Director is responsible for the strategic planning and tactical execution of the Patient Contact Center (PCC).
The PCC Executive Director is responsible for the performance of all contact center functions including new patient referral management, clinic appointment scheduling, patient registration, and insurance verification.
The Executive Director is responsible for quality assurance, patient experience, employee training and development, appointment capacity reporting to service line directors and department / center leadership, and data analytics for access to care and PCC performance.
The PCC Executive Director and staff will work closely with department chairpersons, medical directors, and ambulatory physicians to design and maintain EPIC schedule templates and decision trees to optimize access to care, accuracy in physician scheduling, and front-end revenue cycle performance.
The PCC Executive Director will work closely with the Financial Services division on all revenue cycle and financial clearance functions.
The PCC Executive Director will work collaboratively across many divisions including Ambulatory Operations, Professional Services, physician leadership in the School of Medicine and Network, Financial Services, Information Technology, Human Resources, and many others to design, implement and manage the PCC to ultimately serve all Ambulatory Operations across UCD Health.
The PCC Executive Director plans implementation strategy for continued development of the full-scale, system-wide PCC including establishing short-range and long-range objectives that link with strategic business goals and objectives of UC Davis Health.
Required Qualifications
- Bachelor's Degree
- At least five (5) years of experience managing a medium sized (200 seat) contact center
- Comprehensive understanding of contact centers and revenue cycle best practices, and trends
- In-depth working knowledge of EPIC and contact center systems for quality assurance, workforce administration, and call center performance
- Comprehensive knowledge of a wide range of revenue cycle processes and systems
Preferred Qualifications
- Master's degree
- Healthcare Industry Provider experience
Special Requirements
This position may be subject to a criminal background investigation, drug screen, Live Scan fingerprinting, medical evaluation clearance, and functional capacity assessment.
The University of California has implemented a SARS-CoV-2 (COVID-19) Vaccination Program covering all employees. To be compliant with the policy, employees must submit proof of vaccination or a University-approved exception or deferral.
EEO / AA
The University of California is an Equal Opportunity / Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
Job ID : 31011
31011
UCD is an Equal Opportunity / Affirmative Action Employer
Apply on Institution's Website
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