Executive, Membership Services

ABOUT ST. LOUIS CITY SC :

Major League Soccer's (MLS) first majority female-owned and female-led organization. The 100 percent St. Louis based owners are committed to becoming an exceptional club and neighbor and a symbol for the future of our city and region.

St. Louis CITY SC is looking for a Membership Services Executive to focus on the retention of clients by building and maintaining relationships through touchpoints and delivering of best-in-class customer service for General Reserved & Supporter Season Ticket Members.

RESPONSIBILITIES AND DUTIES :

• Manage and build strong relationships with defined Season Ticket Member base through proactive communication and executing personal touchpoint plan, including match-day seat visits, office visits, coffees, lunches, phone calls, emails, and interaction at events
• Accurately enter all touchpoints and client profile information gathered in CRM system for account relationship purposes
• Upsell, cross-sell and generate new business from Season Ticket Member base and referrals for CITY and CITY2
• Assist in sales of full menu ticket products and add-ons including, stadium space rentals, premium and group experiences
• Proactively communicate and anticipate the needs of Season Ticket Members to be their 'go to' contact for St. Louis CITY SC
• Deliver a high level of customer service to all current and prospective clients
• Propose and execute new ideas, programs, events and ways to exceed clients' expectations for the Season Ticket Membership platform
• Work closely with sales and other departments to ensure all Season Ticket Members needs are met
• Meet defined yearly renewal goals during a yearly autorenewal campaign to retain current Season Ticket Members
• Perform other duties as assigned

QUALIFICATIONS :

• Bachelor's Degree or equivalent
• Minimum of 1-2 years of customer service experience (in sports or entertainment field preferred)
• Minimum of 1-2 years of sales & retention experience (in sports or entertainment field preferred)
• Candidate should possess professional demeanor and communication skills to effectively work with both internal and external clients
• Detail oriented and organized with strong time management skills and the ability to multi-task
• Ability to self-prioritize work in an accurate, efficient, and timely manner to ensure execution of all tasks
• Dynamic, outgoing, and self-motivated individual with strong problem-solving and conflict resolution skills
• Must have truly outstanding customer service and communication skills with positive and resilient team-centric attitude
• Ability to work non-traditional hours in non-traditional settings. This includes all home games (or other work events) that fall on nights, weekends, and holidays (at least 17+ per year)
• Proficient computer skills and understanding of Microsoft Outlook, PowerPoint, Word, Seat Geek, Unify & Salesforce CRM
• Bilingual in English / Spanish is a plus

St. Louis CITY SC is building a team that is passionate about their work, the success of our Club and the growth and revitalization of our region.

We desire people who hold themselves and others accountable and are driven by setting new standards for fan engagement.

TKFC LC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.