Senior Community Manager

Quick overview

Lead our Insiders Program for SimplyCodes at Demand.io. Shape the future of e-commerce by building, scaling, and managing a vibrant community of high-expectation customers (HXCs).

Drive product innovation through user engagement and research for millions of users. Ideal for experienced community managers with a passion for user-centric design and data-driven decision making in a fast-paced environment.

About Demand.io

Demand.io aims to be the world's leading source of e-commerce knowledge. Founded in 2009, we're developing AI-driven products to transform online shopping :

• SimplyCodes : AI and community-powered savings platform covering 400,000+ stores
• Product.ai : AI shopping assistant (in development) to redefine online purchasing

Our products drive over $1 billion in annual e-commerce volume, with plans for substantial growth.

The opportunity

We're seeking an experienced Senior Community Manager to lead our SimplyCodes Insiders Program. In this high-impact role, you'll :

• Develop and execute the strategy for our Insiders Program, focusing on high-expectation customers (HXCs)
• Design and implement engagement initiatives to grow and nurture our Insiders community
• Conduct user research to inform product development and community initiatives
• Create engaging user experiences that drive participation, loyalty, and product feedback
• Influence product development through community insights and data-driven feedback
• Collaborate with product and marketing teams to align community initiatives with business goals

You'll report directly to the CEO (acting as Chief Product Officer) and play a key role in shaping our user engagement strategy.

What you'll do

• Lead the development and implementation of our Insiders Program strategy
• Design and manage community engagement initiatives, including email outreach, content creation, and gamification systems
• Create and run marketing programs to attract and retain Insiders
• Organize and facilitate online and offline community events, including focus groups and ideation sessions
• Manage our Discord community for Insiders
• Conduct user research studies, including interviews, surveys, and diary studies
• Analyze community health metrics and research data to provide actionable insights
• Collaborate with the product team to integrate Insider feedback into the development process
• Design and implement Insider perks and rewards programs
• Represent Demand.io 's community initiatives at industry events and conferences

A day in the life

As the Senior Community Manager for the SimplyCodes Insiders Program, you might :

• Analyze engagement data from a recent Insider challenge and plan the next community initiative
• Conduct a focus group with top Insiders to gather insights on a new AI-powered feature
• Design a new gamification system to incentivize high-quality contributions from Insiders
• Create content for an email campaign to recruit new Insiders
• Facilitate a virtual ideation session with our Product Expert Panel
• Present Insider feedback and research findings to the product team, influencing the product roadmap
• Collaborate with the UX research team to design a diary study for testing a new feature

About you

Must-haves :

• 6-10 years of experience in community management or related field, with a focus on digital products or platforms
• Proven track record of building and growing engaged online communities, particularly with high-expectation users
• Experience with user research methodologies, both qualitative and quantitative
• Strong analytical skills with the ability to derive insights from community data and research findings
• Excellent communication and interpersonal skills, with the ability to engage effectively with community members
• Experience designing and implementing gamification and rewards systems
• Understanding of e-commerce and online shopping behaviors

Nice-to-haves :

• Experience managing ambassador or insider programs for consumer products
• Familiarity with UX research tools (e.g., UserTesting, Hotjar, Lookback)
• Background in e-commerce or fintech communities
• Experience with Discord community management
• Knowledge of psychological principles behind user engagement and motivation

Compensation & Growth Opportunity

At Demand.io, we align individual success with company performance :

• Competitive base salary : $130,000 - $200,000 DOE
• Equity : 0.15% - 0.35% initial grant in a $100M+ valuation company
• Partners Program : Our profit-sharing system
• Substantial cash bonuses tied to company performance
• Potential to earn multiples of base salary through monthly profit-sharing
• Rewards exceptional performance and long-term commitment

The Partners Program provides increasing rewards as Demand.io grows. Eligibility typically begins after 6 months, with increasing bonus percentages as you advance through Partner levels.

The Partners Program has allowed me to earn significantly more than in traditional roles. It makes you feel truly invested in the company's success.

Jimmy, Director of Business Operations

We're happy to discuss the program in detail during the interview process.

Benefits for High Performers

• Equity Partners program with uncapped earning potential
• Advancement opportunities based on impact
• Learning stipend for conferences, courses, and certifications

Access to advanced AI tools, including our own GPU cluster for AI model training

Comprehensive health, dental, and vision coverage for you and all dependents

Unlimited PTO (we encourage recharging for peak performance)

• Parental leave policy
• 401(k) program

Catered lunches in our state-of-the-art Santa Monica office

Relocation assistance for exceptional candidates

Our benefits are designed to support high achievers in a fast-paced, innovative environment. You'll have the opportunity to lead projects on cutting-edge AI products, collaborate in a low-ego atmosphere, and work in our impressive office space featuring sweeping views and ample focus areas.

Our culture

At Demand.io , we value :

• Innovation : Exploring new ideas and technologies
• Empowerment : Taking ownership of impactful projects
• Continuous growth : Constantly learning and improving
• Community-driven development : Leveraging user insights to shape our products

At Demand.io, we're building the future of e-commerce. Every team member has the opportunity to make a significant impact.

Michael Quoc, Founder & CEO

We primarily work from our Santa Monica office, believing that in-person collaboration drives innovation, while maintaining flexibility when needed.

Ready to shape the future of e-commerce communities?

If you're excited about leading our SimplyCodes Insiders Program and driving user engagement that will advance AI-powered shopping experiences, we want to hear from you.

Learn more about our products and what it’s like to work at Demand.io .