Duration : - 1 year contract (Temp to perm)
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
Highlights :
Hiring Bonus : $500 paid for in two installments - $250 at 90 days and $250 at 6 months - must be employed at the time of payout
10% differential offered AFTER training if shift starts after 12 : 00p PT and / or working on a weekend
Must be available to work between 7 : 00 am - 12 : 00 am ET everyday including one or both weekend days. You will have 2 days off.
Responsibilities :
Follow standard scripts and guidelines to perform tasks.
Resolve common questions and issues; refer more complex items to higher-level staff for guidance.
Possess knowledge of company products and services.
May assess customer needs and suggest alternative products or services.
Research contract issues to support departments such as Claims and Service Recruitment.
Essential Duties and Accountabilities :
Apply and develop basic skills relevant to the position’s procedures.
Utilize problem-solving skills.
Assess customer needs.
Interact with customers effectively.
Navigate and operate computer systems proficiently.
Complete customer registrations.
Special Skills and Abilities Required :
Strong verbal and written communication skills.
Active listening skills.
Education :
High School Diploma or GED.
Experience :
0-2 years of general office or customer service experience.
Experience with computer equipment.
Other Job Requirements / Competencies :
Systematically gathers necessary information to evaluate alternatives before making decisions.
Treats individuals with respect, regardless of personality differences or performance issues.
Actively supports others to achieve common goals.
Consistently meets deadlines and requirements.
Demonstrates curiosity by seeking new information and asking questions.
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