Wholesale Operations Specialist

Overview : About PHOENIX

About PHOENIX

PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence.

We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model.

Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at and .

About Bonobos

We are on a mission to make fits and connections that inspire people to be themselves. Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience.

Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 60+ Guideshop locations.

Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don’t think traditional retail, Bonobos is something you haven’t seen before.

The Bonobos team is vibrant, collaborative, and inclusive. We value self-awareness, empathy, intellectual honesty, positive energy, and judgment, often over experience.

We’ve created a culture where collaboration and communication are paramount, all while making time for fun and celebrating extraordinary efforts.

Location Name : New York Office

New York Office

Responsibilities and Qualifications :

Bonobos is seeking a Wholesale Operations Specialist responsible for a combination of both operational and sales tasks. Operationally, they will provide and create better efficiencies in reporting, data entry, and communications support, serving as the backbone of the wholesale department.

This role is integral to the entire sales process from preseason items set up at a UPC / GXS level, to order processing, forecasting and outbound shipment processing.

This role will maintain key systems and platforms including, but not limited to : Netsuite, Excel (advanced), and NuOrder.

The Wholesale Operations Specialist will evaluate processes in place and partner with cross-functional resources to create improved efficiencies that fit current business needs and allow it to scale.

From a sales perspective, they will also work with Specialty Store Accounts, including new inbounds from various channels and focus on growing our top 10-20 current accounts and building new potential channels such as Corporate for example.

They will evaluate new specialty clients to ensure they are a fit for the brand and the capacity of the team, and potential ROI’s of the partnership.

The Bonobos wholesale division is positioned for growth and this role will have opportunities for additional exposure internally and externally.

KEY RESPONSIBILITIES

Operational :

Pull weekly available-to-sell inventory reports for current and future shipment opportunities

Cross function with DTC & planning to identify inventory opportunities in DTC that may be opportunistic for wholesale expansion

Pull weekly open order reports to monitor shipment timing and work to improve fulfilment and turnaround times

Evaluate the need for process improvements and work with cross functional teams to make the changes necessary

Create seasonal line sheets in partnership with Wholesale Account Executive

Work with Civa, an outsourced customer service solution, on NuOrder. This will include archiving outdated collections and maintaining NuOrder for current inventory and future collections, in partnership with the Wholesale Account Executive

Work closely with engineering and operations to make sure inventories are syncing, to reflect updated availability, and help automate the specialty store order processing capabilities.

Provide online digital support including : copy info, image requests, ensuring all live products are captured accurately

Work with the sales and planning teams for by-size break outs for production needs, seasonally

Assist with retailer portals, to input sample tracking details and other logistics, as needed to help monitor and minimize chargebacks

Partner with cross-functional teams to manage timely inbound and outbound deliveries, samples, production orders, pricing, and ticketing

Order maintenance within netsuite, to maintain the integrity of bulks and PO data

Sales :

Qualify inbound retailer requests, to make sure the competitive landscape we hang with at the retailer and the retail price points carried are a fit for the brand

Focus on growing current specialty stores

Proactively share available inventory with clients, with an understanding of assortments (a merchant perspective) that may be appropriate by channel i.

e. golf, swim, sportswear, sweaters, suiting, tailored and accessories

Manage the life cycle of wholesale samples - placing orders seasonally, coordinating requests for major accounts, and preparing for internal meetings

Data entry for retailer VLL and item input sheets

Specialty store order processing

Qualify inbound retailer requests to make sure the competitive landscape at the retailer and the retail price points carried are a fit for the brand

Together, with the Director of Wholesale, establish rules of engagement for specialty stores, including minimum annual shipments, in order to prioritize workloads for a lean team and revenue growth

Manage organic leads such as the corporate channel for new growth channels

Assist the sales team as needed in seasonal market week deck and sample needs

REQUIRED EXPERIENCE & QUALIFICATIONS

2-3 years of wholesale work experience in sales, operations, or customer service

Netsuite and NuOrder experience not required but preferred

Must be able to speak to current operations and / or retailer systems use

Advance Excel skills

A college degree is preferred

CRITICAL SKILLS & ATTRIBUTES

Positivity and eagerness in problem-solving

Detail oriented, but with a strong understanding the overarching goals

Professional and customer-oriented

Value self-awareness, intellectual honesty, judgment, empathy and positive energy

Benefits and Compensation :

PHOENIX offers a range of benefits to help protect full-time associates health and long-term financial security including :

Medical, pharmacy, dental and vision coverage

401(k) and Roth 401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Additionally, part-time associates are eligible to receive a merchandise discount, and to choose voluntary benefits through YouDecide.

Full-time associates may be eligible to participate in our incentive plan.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Salary Range : $28.17 - $39.47

$28.17 - $39.47

Closing :

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic.

PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities.

If you need an accommodation to search and apply for a job position due to a disability, please call (phone number removed) and say 'Associate Relations' or send an e-mail to and let us know the nature of your request and your contact information.

Notification to Agencies : Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.

In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.