We are seeking full-time Patient Access Representatives to work on-site at the our Boynton Beach Admin Office. The Patient Access Representative registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, explaining pertinent documents, and collecting payments.
Essential Duties and Responsibilities
- Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
- Contacts patients’ families or physicians’ offices to obtain missing insurance information.
- Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.
- Collaborates with scheduling departments to identify add-on patients.
- Obtains necessary authorizations, pre-certifications, and referrals.
- Notifies patients of liabilities and collects funds.
- Maintains appropriate records, files, and accurate documentation in the system of record.
- Other duties as assigned
Minimum Qualifications
- High school diploma required; Bachelor's degree preferred
- Proven work experience as a Patient Access Representative; Minimum 2 years of relevant experience required
- Strong administrative and organizational skills
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office and data entry systems
- Ability to multitask and maintain strong attention to detail
- Compassionate and patient
- Ability to work independently and as a team player
- Strong organizational skills
- Ability to multitask and use critical thinking to complete tasks
- Ability to stay calm while working under pressure
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