Patient Access billing Specialist to understand the importance of accurate billing, reimbursement, and collection processes to result in a clean claim submission.
SUMMARY :
The Patient Access Representative serves as the first point of contact for all patients. Primarily support patients through a variety of administrative duties in addition to supporting the rest of the medical care team, helping to streamline patient processing to improve customer satisfaction.
RESPONSIBILITIES :
- Answering the phone to address patient inquiries and billing questions.
- Documenting insurance information, personal information, payment methods and other important patient information
- Updating patient files and appointment information accurately
- Communicating information and important details to other medical care staff
- Processing payments from patients and handling billing issues between patients and insurance companies
- Managing various types of paperwork and other clerical duties
- Managing patient accounts with contact information, insurance, and financial information in a confidential manner
- Follows Medical Record Release policy.
- Adheres to OSHA, IPAA, and security protocols.
- Supports RGF's Mission Statement
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