Field Service Tech

nVenia , a member of the Duravant family of operating companies, is a manufacturer and supplier of integrated solutions and packaging equipment machinery.

With over 300 years of combined experience, our long-standing brands of Arpac, Fischbein, Hamer and Ohlson serve end customers in the consumer-packaged goods, food and beverage, industrial, and other markets.

nVenia is committed to a culture that promotes long term career satisfaction and provides an opportunity for personal and professional growth.

We succeed by operating within our core values of Integrity, Teamwork, Respect, Sense of Urgency and Winning Spirit. At nVenia , we offer an excellent total rewards package that includes :

• Competitive compensation
• Comprehensive benefits package designed to support our employees’ health, well-being, and financial security
• Work / life programs designed to provide a safe, secure, and balanced environment
• Education and training programs to develop and grow a high-performance workforce
• Performance-based rewards

Located in a brand-new facility in Wood Dale, we are seeking a Field Service Technician. The Field Service Technician is responsible to deliver total equipment lifecycle management services that optimize the performance of OEM equipment throughout its entire life cycle.

These services include installation, start-up / commissioning, preventive maintenance, emergency repairs, audits and training.

The Field Service Technician travels to customer sites to perform planned services, troubleshoot issues, make repairs, recommend spare parts and provide upgrades / modernization.

A qualified candidate will be self-motivated, professional, energetic, positive, and disciplined to be able to perform in time-pressured and intensive work environments.

POSITION DUTIES & RESPONSIBILITIES

• Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits and training services
• Perform mechanical and electrical modifications including PLC programs and servo drive configuration
• Conduct site visit meetings with customer contacts to include explanation of job scope and work completed
• Conduct training with customer’s personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment
• Achieve service delivery goals including response time, first time fix and customer satisfaction rates
• Communicate effectively with field service management and internal service support team to efficiently resolve customer issues
• Provide off-hour and weekend emergency technical support on a scheduled rotation
• Responsible for timely and accurate documentation of all service activities
• Provide equipment reliability feedback to quality engineering and collaborate on improvements
• Attend training classes and technician meetings as required
• Comply to industry, company and customer safe working practices
• Extensive travel
30+ days ago