Tech Revenue Assurance & Meter Quality 1

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more.

We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!

Pay Grade

Position Summary

Obtains meter reads, disconnects and secures electric service. Recognizes non-standard installations (Tampered, non-code meter loops, hazards, unsecured meter sockets, double lugging).

Tasks and Responsibilities

• Obtains meter reads using Itron Handheld / mobile collector or other means of obtaining reads
• Uses GIS and other mapping systems to efficiently route daily work
• Uses Mobile Data System (MDS)
• Disconnect electric and gas service for non-payment
• Physically Install, reconnect or replace AMI Electric accounts
• Maintain materials, tools, and supplies for field use and maintain a record of tools issued
• Interfaces with customers in connection with inquires and complaints
• Completes work orders in a Work Order Management System(WOMS) or similar
• Works in an energized environment while utilizing all assigned CPS Energy Safety Equipment
• Uses radio, cellphone, and electronic methods of communication.
• Uses UtilityIQ database to access meter history
• Uses SAP to access customer account and meter information
• Exposure to hazardous environments to include : rough terrain, dangerous animals, obstacles and irate customers.
• Performs other duties and serves on special project teams as assigned

Minimum Skills

Minimum Knowledge and Abilities

Valid Class C Texas Driver’s License.Must be able to obtain and maintain all needed access badging.Must have favorable driving record.

Demonstrates a strong safety adherence.Mechanical skills.Analytical and problem-solving skills.Excellent interpersonal and negotiation skills.

Preferred Qualifications

• Previous experience in Revenue Protection work
• Previous experience in Energy Technician work
• Previous experience in customer contact role

Competencies

Manages AmbiguityCollaboratesAccountability and Attention to DetailCustomer ServiceEngagement and Sense of Urgency

Minimum Education

High School Diploma or GED

Required Certifications

Working Environment

Work is performed indoors. Operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer and calculator.

Employee may potentially be exposed to hazardous chemicals, wet or humid conditions, outdoor weather, noisy and dusty environment.

Ability to travel to and from meetings, training sessions or other business-related events. After hours work may be required.

Physical Demands

Exerting up to 30 pounds of force frequently, and / or a negligible amount of force constantly to move objects.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status.

CPS Energy will comply with all laws and regulations.