Job Description
This position requires a service technician that is customer focused with Heating / Air conditioning and Hot Water and is adaptable to the changing needs of our expanding business.
Job Duties & Responsibilities :
- Provide phone and email based trouble shooting and applications assistance to contractors, dealers, engineers, architects and homeowners on hydronic heating, forced hot air, domestic hot water, air-conditioning, heat pumps.
- Work with different departments to support new product introduction, provide guidance on currently supported products or assist in continuous improvement projects
- Represent the business with root cause analysis in complaint resolution or technical investigation when required
- Establish and maintain electronic support records of calls and emails
- Review technical materials to verify correctness. Develop departmental technical documents and assist with technical videos
- Provide trouble shooting and applications support internally to related departments and outside sales representatives
- Provide peer level support developing others in area(s) of technical expertise.
- Assist the business in continual product and process improvements and reducing warranty and goodwill costs
- On-site field troubleshooting as needed
- Perform other duties as required
Qualifications
Basic Qualifications :
- High School diploma or GED
- 3+ years of experience with a minimum of two of the following : Gas service, installations, controls, fuel combustion, heat exchange / transfer, fluid transfer, fresh air and exhaust systems, air conditioning, compressors, and domestic hot water systems
Preferred Qualifications :
- Oil service and installations is a plus
- Gas, Oil license, NATE certification, Refrigerant Service EPA certification
- Experience with geothermal and Direct Digital Controls (DDC) products is a plus
- Strong problem solving skills; Adaptability; Willingness to take initiative
- Diplomatic and strong interpersonal skills to handle customer escalations in a professional manner; Excellent customer orientation
- Good verbal and written communication skills
- Confidentiality, Aptitude to deal with sensitive information
- Knowledge to function as a member of a team
Additional Information
Indefinite work authorized individuals only. Future sponsorship for work authorization unavailable.
BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives
FIRST Robotics (For Inspiration and Recognition of Science and Technology)
AWIM (A World In Motion)
By choice, we are committed to a diverse workforce - EOE / Protected Veteran / Disabled.
Criminal background check and drug screening (including THC) required.
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