HVAC Specialist - Water Source Heat Pumps

Bosch
Londonderry, NH, US
Full-time

Job Description

This position requires a service technician that is customer focused with Heating / Air conditioning and Hot Water and is adaptable to the changing needs of our expanding business.

Job Duties & Responsibilities :

  • Provide phone and email based trouble shooting and applications assistance to contractors, dealers, engineers, architects and homeowners on hydronic heating, forced hot air, domestic hot water, air-conditioning, heat pumps.
  • Work with different departments to support new product introduction, provide guidance on currently supported products or assist in continuous improvement projects
  • Represent the business with root cause analysis in complaint resolution or technical investigation when required
  • Establish and maintain electronic support records of calls and emails
  • Review technical materials to verify correctness. Develop departmental technical documents and assist with technical videos
  • Provide trouble shooting and applications support internally to related departments and outside sales representatives
  • Provide peer level support developing others in area(s) of technical expertise.
  • Assist the business in continual product and process improvements and reducing warranty and goodwill costs
  • On-site field troubleshooting as needed
  • Perform other duties as required

Qualifications

Basic Qualifications :

  • High School diploma or GED
  • 3+ years of experience with a minimum of two of the following : Gas service, installations, controls, fuel combustion, heat exchange / transfer, fluid transfer, fresh air and exhaust systems, air conditioning, compressors, and domestic hot water systems

Preferred Qualifications :

  • Oil service and installations is a plus
  • Gas, Oil license, NATE certification, Refrigerant Service EPA certification
  • Experience with geothermal and Direct Digital Controls (DDC) products is a plus
  • Strong problem solving skills; Adaptability; Willingness to take initiative
  • Diplomatic and strong interpersonal skills to handle customer escalations in a professional manner; Excellent customer orientation
  • Good verbal and written communication skills
  • Confidentiality, Aptitude to deal with sensitive information
  • Knowledge to function as a member of a team

Additional Information

Indefinite work authorized individuals only. Future sponsorship for work authorization unavailable.

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

FIRST Robotics (For Inspiration and Recognition of Science and Technology)

AWIM (A World In Motion)

By choice, we are committed to a diverse workforce - EOE / Protected Veteran / Disabled.

Criminal background check and drug screening (including THC) required.

30+ days ago
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