End User Support Specialist

This onsite position is open to any qualified applicant in the United States.

This position is onsite in Phoenix, AZ. A qualified applicant must be local to this area or be open to relocation.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Practice - CIS - Cloud, Infrastructure, and Security Services

About Cloud Infrastructure & Security Services : Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers.

We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.

Job Title End User Computing Analyst (Onsite)

Responsibilities

• Good experience of working in end-user support function covering EUC and software / OS installations and support.
• Performs analysis, diagnosis, and resolution of complex end user computing problems, and recommends and implements corrective solutions.
• Installs, configures, tests, maintains, monitors, and fixes end-user computing hardware (including desktops, laptops, printers, mobile devices, telephones, etc.

and related software.

• Responds promptly to all requests for assistance and prioritizes and completes requests with a high level of customer service and within expected timeframes and / or service level agreements (SLAs)
• Good knowledge of Microsoft's product offerings including high level capabilities and competitor products Supporting Windows 10 and MS Office 365 using System Centre Configuration Manager (SCCM)
• Develop, update, and maintain comprehensive technical documentation, including user guides, process documentation, and training materials.

Ensure that all documentation is kept up to date with the latest security standard methodologies.

Coordinate with vendors and third-party service providers to resolve issues promptly and ensure the efficient delivery of IT services.

Maintain strong vendor relationships to use expertise and resources when necessary.

Updates and maintains information in the ticketing system, and prepares status, activity, and project updates and reports, as requested

Qualifications

• Possess deep technical skills in Macintosh OS X Laptop Support Windows Networking and Remote Desktop Support.
• Demonstrate excellent problem-solving abilities and attention to detail.
• Exhibit good communication skills to effectively interact with team members and end-users.
• Show proficiency in managing and maintaining IT infrastructure.
• Display the ability to develop and deliver technical training programs.

Salary and Other Compensation :

Applications will be accepted until 10 / 30 / 2024

The annual salary for this position is between $37,000- $74,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant’s applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :

• Medical / Dental / Vision / Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term / Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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