Job Description
Job Description
We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience.
We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started! Compensation :
$18 - $20 hourly
Responsibilities :
- Keep track of customer accounts and make updates with new account information as necessary
- Communicate frequent customer suggestions to the team to troubleshoot
- Regularly meet with sales lead to receive the newest service and product knowledge
- Reply to incoming calls from customers including products and service questions, general information, and complaints
- Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
- Interacts with our billing, sales and success teams to provide admin support
- Take direction from the office administrator to support the overall company growth
Qualifications :
- Display strong communication skills, active listening skills, and personal skills
- High school diploma, G.E.D. or equivalent
- Strong knowledge of customer interface and interaction
- Experience working with traditional office clerical tools like Microsoft 365, Quickbooks etc.
- Ability to multi-task and change direction quickly in support of a busy office
- Ready to learn new roles in a backup and support capacity
- Experience with billing or service management positions is a plus
About Company
Prizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT service, copier / printer sales and service, document management, and BCDR (business continuity / disaster recovery) solutions.
Through our technology partners, we deliver a one-stop-shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best!
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