Claims Supervisor - Automotive

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Job Title : VSC Claims Supervisor

Location : US-SC-Greenville- Onsite

FLSA : Exempt

Job Overview :

To perform the job successfully, an individual must be responsible for assisting quality and efficient customer service through daily monitoring of a team by providing day-to-day technical support to VSC Claims Adjudicators.

Additionally, the Supervisor is responsible for assisting the Manager with customer escalation related to the customer experience.

The VSC team provides support to agents, clients, and customers by adjudicating claims, providing claims status and resolving or escalating customer issues

• Leadership : act as a role model for company values, providing timely feedback to help others
• Collaboration : develops a clear mission for the team aligned with business strategy, coaches team to maintain or improve team unity.
• Customer experience : communicate effectively with customers, independently develops and / or introduces process change to improve the customer experience advocate customer needs and initiate resolution

Job Responsibilities :

• Supervises a team of Claims Adjusters to ensure that claims are being administered properly within department guidelines.
• Monitors call volume and productivity to ensure proper balance, consistency, and quality control within the department.
• Implements new procedures and amendments to existing procedures when necessary.
• Remains hands on’ and synchronized with claims processing and underwriting to keep current with targeted standards.
• Provides back up to adjusters at times of peak volume.
• Works directly with customers, dealers, and agents to help resolve complex claim issues.
• Offers internal support within the department and other areas of the company; including support to adjusters through continued training and guidance, as well as support to entire department when necessary

Job Requirements :

• Four Year College Degree preferred; High School Diploma or equivalent combination of education and Technical Automotive experience required.
• 5+ years’ experience in supervision, call center and office environment. Insurance and / or financial field preferred.
• Years of experience within Automotive Service Industry required
• Experience in customer service, insurance claims, or call / claims center environment
• Strong people, interpersonal skills, communication and presentation capabilities.
• Superior verbal / written skills with the ability to communicate effectively to employees as well as customers.
• Strong computer skills with the ability to understand proprietary policy service modules.
• Proficient in Windows and MS-Office Products.
• Innovative, analytical, and creative with solutions to challenging situations.
• Exercises sound judgment when interacting with employees and customers.
• Automotive mechanical knowledge required
• Automotive Dealership fixed operations or equivalent combination of experience required
• Must be authorized to work in the U.S.
• Must be able to successfully pass a background check

LI-onsite

Company Benefits :

• Medical, Dental, and Vision Insurance
• Flexible Spending Account
• Health Savings Account

k) Plan with Company Match

• Company-paid Short-Term and Long-Term Disability
• Company-paid Life Insurance
• Paid Holidays and Vacation
• Employee Referral Program
• Employee Assistance Program
• Wellness Programs
• Paid Community Service Opportunities
• Tuition Reimbursement
• Ongoing Training & Personal Development
• And More!
30+ days ago