Network Operations Engineer

We are :

The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients' transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions.

Stronger together!

The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients' business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills.

Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges and they need us more than ever before.

As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients.

The value for our clients and our people

For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world.

For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world's most complex client challenges

You are :

An experienced Network Operations Engineer

The Work :

For this role you will be part of a vital team responsible for the ongoing support and maintenance of network infrastructure primarily consisting of Cisco and Aruba network devices, including routers, switches, and wireless access points.

This position's primary role is to install, operate and maintain network devices and to mitigate network outages and performance issues.

This team is first to take appropriate action to resolve network and system problems as they appear. We detect, analyze, and resolve network LAN / WAN and transmission system problems while minimizing impact on the business.

We differentiate between primary and secondary network failures. Based on the severity or type of event, we identify and engage additional resources as required.

We are responsible for remotely supporting installation of various IT hardware equipment and bringing systems "on-line".

This role is part of a team that is required to support client infrastructure 24x7x365 and adhere to SLA requirements for responsiveness and resolution times.

Key Responsibilities :

• Configure, install, and troubleshoot various network devices and services (e.g., routers, switches, wireless, voice, DNS, DCHP, NAC) across multiple client sites.
• Manage and resolve issues related to Cisco / Aruba switches and wireless access devices.
• Monitor performance and ensure system availability and reliability.
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
• Perform network maintenance and system upgrades.
• Liaise with vendors and other IT personnel for problem resolution.
• Ensure strict adherence to SLA requirements for responsiveness and resolution.
• Utilize Network Management systems and tools for monitoring and troubleshooting.
• Participate in an on-call rotation and respond to emergency network issues.
• Travel occasionally to client sites for on-site support, configuration

This role will require 2-3 days per week at the local office. The preferred hiring locations for this role is Cincinnati, OH but may consider qualified applicants in Tampa or Dallas.

Applicant will have access to export-controlled material and must be a US person defined as a US citizen, US permanent resident, or has achieved refugee status or been granted asylum in the US.

What you need :

• Minimum of 1 year of Network Operations experience with Cisco and / or Aruba switching including wireless
• CCNA certification or equivalent experience
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Bonus points if you have :

• Strong Analytical and problem-solving skills
• Relevant Certifications

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.

As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Annual Salary Range

California $54,500 to $131,300

Colorado $54,500 to $113,400

District of Columbia $58,100 to $120,800

New York $50,500 to $131,300

Maryland $50,500 to $105,000

Washington $58,100 to $120,800

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale.

We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.

We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song.

These capabilities, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships.

We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization.

As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

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Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.

If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.

Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at redacted , send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.