A company is looking for an IT Service Desk Manager responsible for leading IT service delivery for help desk operations.
Key ResponsibilitiesOversee day-to-day operations, modernization, and enhancements of service desk operationsDevelop and manage customer relationships and prepare executive-level reports on performanceConduct assessments of current operations and implement plans for service desk evolutionRequired Qualifications, Training, and EducationAbility to obtain and maintain a Public Trust clearanceBachelor's degree or higherMinimum of 4 years leading a service desk operations teamITIL certification requiredExperience with documenting and updating SOPs and ensuring cross-training for service desk tiers
IT Service Desk Analyst
A company is looking for an IT Service Desk Analyst to provide remote and deskside technical support for computer hardware, software systems, and mobile devices. ...
IT Service Desk Specialist - Level III
Identify opportunities for process improvement within the service desk operations and implement solutions to enhance service delivery. Collaborate with other IT teams and departments to resolve issues and improve overall IT service management. IT Service Desk Specialist - Level III. Serve as the pri...
Senior Manager IT Service Management
A company is looking for a Senior Manager, IT Service Management Office (SMO) to establish and enhance IT Service Management practices globally. ...
IT Service Desk Specialist - Level II
Identify opportunities for process improvement within the service desk operations and implement solutions to enhance service delivery. Collaborate with other IT teams and departments to resolve issues and improve overall IT service management. IT Service Desk Specialist - Level II. Serve as the prim...
IT Service Desk Technician
A company is looking for an IT Service Desk Technician to support federal customers remotely. ...
L1 IT Support Technician
A company is looking for an L1 IT Support Technician (Remote, Contract). ...
Desktop Support Engineer
Excellent desktop support technical skills Experience in supporting and troubleshooting Microsoft. The Deskside Support Technician will provide comprehensive technical support services to the client’s. All Deskside Support Technicians are subject to shift changes and travel. Supports key service-lev...
IT Field Support Technician_Rockford
Benefits : $40 per call/$5 per call per diem Dell/Lenovo paid certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all serv...
Global Category Sourcing Manager (IT)
Your primary responsibility will be to collaborate closely with cross-functional teams to ensure the availability of critical network infrastructure and telecommunication solutions. Continuously monitor market trends, evaluate supplier capabilities, and identify opportunities for cost savings and in...
Enterprise Account Manager - Cybersecurity Solutions
Adherence to company policies and ethical standards,Ensuring business bookings align with company policies and revenue recognition guidelines,Deep comprehension of client business dynamics and the impact of our products,Cultivation of robust client relationships and provision of guidance within acco...