Manager, Branch Office - MCRD Parris Island

To manage and direct all activities of a medium / large full service branch office operation by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.

• Manage, direct and motivate the branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts
• Lead cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits
• Manage staff to ensure vault opening, closing and balancing procedures are completed
• Increase productivity of branch office by implementing relevant employee training, establishing team development goals and eliminating inefficiencies
• Lead outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor / trade shows and events
• Oversee recruiting / selection, on-boarding and initial training of team members
• Administer budget, purchasing, tracking and records retention for business expenses
• Lead team to achieve and maintain product, service and business goals, including cross servicing of Navy Federal products and services
• Promote member service excellence and lead team to deliver quality service
• Liaise with other branches to support business growth and continuity of regional operations
• Analyze reports and conduct trend analysis to optimize business performance
• Analyze and solve difficult problems; apply functional knowledge to complex issues
• Ensure compliance with all security, safety and emergency preparedness procedures
• Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
• Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures and recommends changes to Branch policies, or company policies impacting Branch Operations
• Recognize conflict and take steps to address issues by meeting with involved parties in considerably difficult situations
• Perform supervisory / managerial responsibilities : Manage daily activities Ensure adequate / skilled staffing; select employees Establish performance goals and priorities Prepare, conduct and review performance appraisals Develop, mentor, and counsel staff Provide input and / or prepare budget requirements for Annual Financial Plan (AFP) Ensure section / branch goals and objectives align with division / department strategy Ensure efficiency of operations
• Perform other duties as assigned
• Five years' experience in grade level 78 (or higher) or applicable external experience
• Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience
• Extensive experience in leading and managing in diverse and complex operational environments
• Expert knowledge of applicable federal regulations governing consumer lending and / or credit cards, mortgage and equity loans, savings and checking accounts
• Expert knowledge of multiple financial products such as consumer mortgage loan, credit cards, and / or savings / checking accounts
• Expert knowledge of functions relating to cash and ATM operations
• Expert knowledge of financial institution and lending practices, principles and regulations
• Expert knowledge of retail banking industry best practices
• Extensive experience in member / customer service operations
• Extensive experience in responding to requests regarding complex financial information / data
• Extensive experience in supervising and leading employees
• Extensive experience in training and developing staff
• Significant experience in developing / maintaining community and command relations
• Ability to manage multiple priorities independently and / or in a team environment
• Expert skill analyzing statistics and reports to determine business performance and trends
• Expert organizational, planning and time management skills
• Expert skill exercising initiative and using good judgment to make sound decisions
• Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
• Advanced verbal and written communication skills
• Advanced word processing and spreadsheet software skills

Desired Qualifications

• Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience
• Advanced knowledge of Navy Federal products, services, programs, policies and procedures

Hours : Available Monday - Saturday : hours based on business needs.

Location : Boulevard de France Building 202, Parris Island, SC 29905

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.