Customer Experience Support Associate

The Customer Experience Support Associate performs diverse administrative tasks in support of Call Center activities. Job functions include a variety of routine and some non-routine clerical and phone-related job functions.

Responsibilities : Handling mail items

Handling mail items

Data entry

Creation or completion of reporting

Title work processing

Extension / due date change processing

Calling customers and dealers

Identifying funds received and paid in full processing

Qualifications :

Excellent organizational and follow-up skills

Ability to excel in a fast-paced, constantly changing environment

Ability to multi-task

Assertive, clear, and concise oral and written communication skills

Must be detailed oriented

Ability to work independently as well as operate as part of a team

Competent PC and keyboard skills

Accurate typing skills of 40 wpm

Proficient in Excel

Ability to stand, bend, and squat for lengthy periods of time to file documents

Ability to work weekends, evenings, and overtime as needed

We offer our full-time associates :

Amazing Health & Wellness benefits

4 weeks paid time off

Annual Merit increases and year-end Bonuses as well as Pension and Profit Sharing benefits

Amazing associate deals and discounts with our sister company, Toyota

The opportunity for growth and development (Education assistance program) as well as career advancement

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family.

All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.