Guest Service Supervisor

SpringHill Suites Kennewick, WA managed by Northwest x Southern Hospitality (NSH) is currently interviewing people for Guest Service Supervisor! We are uniquely situated in some of the most beautiful areas of the Pacific Northwest and Alaska.

We have award winning hotels where you will find hospitality is the true focus of our team. We are passionate, genuine, forward thinking and engaging.

We take pride that in everything we do, and we try to give back more than we take. We are looking for you to rise up to the challenge, create memories and make connections.

Help us make our guests and team member experiences a #BIGDEAL. Are you considering a career in hospitality? If so, Northwest x Southern Hospitality is for you, apply today!

Summary of position : The primary purpose of this position to supervise the operational activities of the hotel's front desk and ensures guest satisfaction and revenue optimization through check in, check out and the coordination of hotel services.

Ensures Front Desk / Guest Services is staffed appropriately by reviewing team member schedule and occupancy projections.

Handles cash, makes change, balances an assigned house bank, and counts cash and other methods of payment at the end of the shift to verify and balance the house bank.

Qualifications :

High school diploma or equivalent GED; prior hotel or hospitality experience preferred

Demonstrate excellent organizational skills, communication skills, and problem-solving skills

How we can elevate your career :

Advancement : Most importantly, we are passionate about our people. We're not just interested in today. We also prepare our employees for the future.

When you work at one of our properties, you'll be able to work your way up the ladder.

Teamwork : Experience what it feels like to be part of an empowered team. Be inspired by those around you to be your best each day.

Why work for NSH?

Work-Life Balance - We are committed to ensure that our team members experience the reward of hospitality, while also sustaining a routine that suits their lifestyle.

Paid Holidays - 6 Paid Holidays after one year of service (upon hire for salaried team members)

New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day

Both PTO and Sick leave allows Team Members to have home life balance for any reason, such as vacation, rest and relaxation, their own or a family member's illness or health concern, personal pursuits, or any qualifying reason under applicable sick and safe time laws .

Paid Time Off - (PTO) is available to all Team Members after one full year of service. You begin accruing from day one! The amount of PTO you can accrue increases the longer you work with us.

Sick Leave - Available for Team Members employed in Oregon or Washington after 90 days of employment.

Bereavement

Jury / Witness Duty

Community Volunteer Events

Social Event Outings

Health and Wellness - These benefits typically begin on the first day of the month following sixty (60) days of full-time employment.

The specific eligibility criteria and waiting periods are defined by each benefit in their applicable plan documents.) Insurance coverage is typically not available to those Team Members deemed to be part-time (working less than thirty (30) hours) and seasonal Team Members (those deemed to be employed less than six (6) months).

Medical and Prescription, Vision

Dental

Employee Assistance Program

Hostcare

100% Company Paid Life Insurance

401(k) Retirement Plans With Match

Leave of Absence

Perks - More than just a paycheck!

Team Member Travel Discounts

Entertainment Industry Discounts

Snack of the Month

Monthly Team Member Recognition

Service Recognition Awards

Incentive Programs

Referral Bonuses

Direct Deposit

Earned Wage Access

Retirement Planning

Potential for promotional opportunities to other NSH properties including Marriott, Hilton, Hyatt and IHG brands.

To learn more about our company please visit our web site at

Northwest x Southern Hospitality is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status, or other classifications protected by law.