Operations Manager : Role, Expectations, and Responsibilities
Who we are :
Empire Portfolio Group™ was founded in 2013 with a vision to develop strong brands and supercharge their long-term growth.
In an increasingly crowded and competitive industry, our team not only outperforms the norm but most importantly prioritizes making differences in team and studio members' lives.
Headquartered in New York City, Empire Portfolio Group is a leading Area Representative and franchisee of Orangetheory Fitness.
The Company owns, operates and supports 140+ Orangetheory Fitness studios across DC, Connecticut, Maine, New Hampshire, New Jersey, New York, North Carolina, South Carolina, Vermont, and Virginia.
Who we’re looking for : The Operations Manager’s mission is operational excellence to ensure top quality and production in the studios they oversee.
This includes handling all equipment, technology, and facility issues. This position requires the ability to develop strong relationships with outside vendors, create internal processes that can be replicated across the entire company, and stay within budget.
You are well organized, a problem-solver, and a producer.
Personal Attributes :
Detail oriented and well organized · Solution-oriented · Multi-tasker with minimal supervision. · On-call availability due to the possibility of facility or IT issues needing to be resolved as soon as possible · Proven flexibility and willingness to handle various tasks independently and to meet deadlines.
Education Requirements :
Bachelor’s degree · 1-2 years of operations experience, ideally in a fitness setting.
Role Responsibilities / Duties
Facility maintenance, issues and repair · Cleanliness and orderliness of the studios · Facility audits and walk-throughs · Inventory levels and supplies for studio maintenance and / or marketing materials · Retail purchasing and inventory · Budget reconciliation via Brex · Daily Financial Reporting auditing refunds and unpaids etc.
IT, Tech and Facility updates · Maintain and maximize working relationships with outside vendors to get the best deals · Cross-trained on studio sales process and class check-in process to step in if necessary · MBO audits deactivating terminated members) · Analyze current processes and look for improvements to maximize efficiency Physical Demands :
Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities : Ability to lift a minimum of 20 pounds to a maximum of 50 pounds unassisted;
able to sit, stand, stoop, walk, stretch, reach frequently; moderate range of body motions.
Beyond The Paycheck : · Complimentary services and employee discounts with Orangetheory Fitness and Relive Health · Empire cares about you we offer access to free mental health counseling · Discounts on theme parks, travel, movies, etc.
through LifeMart and TicketsAtWork · Pre-tax commuter benefit plan to save on public transportation to / from work Our Mission : To bring out your best life through inspiring, motivating and exceptional moments Vision : To be the premier wellness portfolio that supercharges everyday life Values : Happy, Hungry, Humble, Healthy & Human Salary : $20 per hour Benefits : ·Medical, Dental, and Vision 401(k) · Employee discounts · Paid time off · Professional development assistance EEO Statement : Empire Portfolio Group is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, disability, sexual orientation, gender identity, ancestry, marital status or other classification prohibited by applicable local, state or federal laws.
This policy is applicable to hiring, termination, compensation, schedules, discipline, working conditions and all other aspects of employment.
As an employee, you are expected to honor this policy and to take an active role in keeping harassment and discrimination out of the workplace.
We are happy to work with otherwise qualified disabled employees in order to accommodate limitations, in accordance with the Americans with Disabilities Act (ADA).
It is up to the employee to approach the office manager with this request and provide medical proof of his or her needs upon the Company’s request.
Compensation : per hour
Manufacturing Operations Manager
As the Manufacturing Operations Manager, you will lead the people and processes associated with the production of contract manufactured precision machined aerospace components. Direct and oversee the day-to-day operations of the workforce that does CNC Swiss screw machining, turning, milling, thread...
Janitorial Operations Manager
The Janitorial Operations Manager (JOM) directly supervises and leads our janitorial services social enterprise in meeting the highest levels of performance of work to our government and commercial customers. Direct and execute new customer/contract start-up in collaboration with business operations...
Assistant Store Manager, Operations - Trumbull Mall Store 0059
The Assistant Manager Operations reports to and supports the Store Manager in ensuring the store team delivers top quality customer service and creates an excellent customer experience. Alongside the Store Manager, the Assistant Store Manager Operations must be a role model for the company, the cust...
Pharmacy Operations Manager
Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer s...
Program Manager for Programs and Operations, Program on Social Enterprise, Innovation, and Impact
The Program Manager for Programs and Operations for the Yale School of Management Program on Social Enterprise, Innovation, and Impact (PSEII) will contribute to the Program’s mission of developing and deploying management skills, tools, and perspectives for social and environmental impact. The Prog...
Field Operations Manager
What do our Operations Managers do?. Our Operations Managers are responsible for training, leading, and developing a team of specialists. Manage daily operations of specialists with the goal of providing superior customer service to our clients. Offer direction to staff in all aspects of operations,...
Operations Assistant Manager
Responsible for assisting with all operational tasks within the store as delegated and assigned by the Store Manager with main focus on the front-end and sales floor operations. Also assist with the hiring, training and development of store associates as delegated by the Store Manager. Assist with a...
Food Operations Manager 3
Assumes General Manager’s (GM) responsibilities and authority in their absence. ...
Operations Manager
Operations Manager: Role, Expectations, and Responsibilities. Bachelor’s degree · 1-2 years of operations experience, ideally in a fitness setting. It is up to the employee to approach the office manager with this request and provide medical proof of his or her needs upon the Company’s request. ...
Hospitality Operations Manager, Res Ops Rounds
Provide support to the Resident General Manager in the design, development, and creation of a quality experience in the areas of set up, decoration, menu identifiers, linen, props, and other aspects, daily service, special events, theme dinners, and catered Provide support with menu forecasting stan...