IT NOC & MAINTENANCE ENGINEER I

POSITION GOAL

Provide support and administration, reporting of network operations systems, and installs, configures, monitors, and maintains under the direction of senior network staff, data and voice networks, firewalls, Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) systems and any other system as identified as NOC, and (or) Local Area Network (LAN) edge responsibility.

ESSENTIAL PERFORMANCE RESPONSIBILITIES

The Network Operations Center (NOC) and Maintenance Engineer I shall carry out the essential performance responsibilities listed below :

• Supervise staff as assigned in the performance of job duties.
• Meet end user needs by ensuring the uptime performance, resource availability, and security of the networks managed within established budgets and operational guidelines.
• Determine and diagram the logical layout which documents the communication protocol (, IP, TCP, POP3 OSPF, BGP etc.) Internet Protocol, Transmission Control, Post Office Protocol, Open Shortest Path First Protocol and type of service / application (email, file transfer, web browsing, etc.
• for each segment of the network.
• Install, and upgrade network components and planning for responding to service outages and other problems.
• Support and troubleshoot network server devices / appliances and desktop-based, laptop and server hardware., whether software or hardware based, not limited to firewall, DNS, DHCP, and Intrusion Prevention System (IPS).
• Perform planned maintenance and implements updates for network devices / appliances, whether software or hardware based.

system and integrates these within the network.

• Document customer requirements for specific projects as assigned., including designing new systems and preparing specifications.
• Implement enhancements for specific any network existing systems as assigned. devices / appliances, whether software or hardware based.
• Report on system capabilities and work with network team to identify load capacity within benchmarks for optimal operation of network systems.
• Collaborate with business units and schools, creates professional development materials for end users. Assist with technical support.
• Assume responsibility for all priorities and projects that assist in achieving the District’s Strategic Plan.
• May act as a technical lead to technical projects or system subject matter expert.
• Perform and promote all activities in compliance with the equal employment and nondiscrimination policies of The School Board of Broward County, Florida.
• Participate in the training programs offered to enhance the individual skills and proficiency related to the job responsibilities.
• Review current developments, literature and technical sources of information related to job responsibilities.
• Ensure adherence to safety rules and procedures.
• Follow federal and state laws, as well as School Board policies.
• Perform other duties as assigned by the immediate supervisor or designee.

MINIMUM QUALIFICATIONS & EXPERIENCE

• An earned bachelor’s degree in computer science, information systems or related field from an accredited institution.
• A minimum of three (3) years of experience within the last five (5) years, in information technology network admin, and (or) support in network operations or competency as a technology professional, supporting network enterprise environments.
• A standard high school diploma or satisfactory completion of an approved General Education Development Testing Program.
• A minimum of six (6) years of experience within the last eight (8) years, in information technology support in network systems or competency as a technology professional, supporting network enterprise environments.
• Experience and familiarity with installation, configuration, and maintenance of one or more IT Network Systems, in one or more technology network system manufacturers for multi-node enterprise environments.
• Computer skills as required for the position.

PREFERRED QUALIFICATIONS & EXPERIENCE

• An earned master’s degree from an accredited institution.
• Bilingual skills.

SIGNIFICANT CONTACTS-frequency, contact, purpose

Communicates regularly with employees throughout the District using tact and good judgment to complete assigned projects.

PHYSICAL REQUIREMENTS

Light Work : Exerting up to 20 pounds of force occasionally and / or up to 10 pounds of force as frequently as needed to move objects.

TERMS OF EMPLOYMENT

Salary and benefits shall be paid consistent with the District's approved compensation plan. Length of the work year and hours of employment shall be those established by the School Board.